Loop Returns & Exchanges

Loop Returns & Exchanges

From $29/month
Rating (4.6)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

May 27, 2021

Languages

English

Works with

Shopify POS, Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, Shiphero

Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 3,500 brands including Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 3,500 brands including Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. more
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Insights

Pricing

Starter

$29 / month

  • 1 Destination, 1 Policy
  • Variant Exchanges
  • Auto Return Approval
  • Dynamic Fees
  • Gift Receipts
  • Store Credit
  • Negotiated Rates
  • More at link below

Essential

$163 / month

  • Full Starter plan, and
  • Unlimited destinations
  • Unlimited return policies
  • Dynamic fees
  • Printerless returns
  • Optional Add-Ons
  • More at link below

Advanced

$373 / month

  • Full Essential plan, and
  • Unlimited destinations
  • Store credit incentive
  • Shop Now
  • Bonus credit
  • Optional Add-Ons
  • More at link below

Starter

$29 / month

  • 1 Destination, 1 Policy
  • Variant Exchanges
  • Auto Return Approval
  • Dynamic Fees
  • Gift Receipts
  • Store Credit
  • Negotiated Rates
  • More at link below

Essential

$163 / month

  • Full Starter plan, and
  • Unlimited destinations
  • Unlimited return policies
  • Dynamic fees
  • Printerless returns
  • Optional Add-Ons
  • More at link below

Advanced

$373 / month

  • Full Essential plan, and
  • Unlimited destinations
  • Store credit incentive
  • Shop Now
  • Bonus credit
  • Optional Add-Ons
  • More at link below

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

153 reviews

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining the return/exchange process, enhancing customer experience, and saving time for customer service teams. They value its seamless Shopify integration, customizable policies, and intuitive interface. The app's analytics feature is praised for providing insights into return reasons, aiding in data-driven decisions. Features like "Shop Now" and "Instant Exchange" are noted for retaining revenue. The app's customer service is often commended for their responsiveness and expertise. The onboarding process is smooth, with necessary support provided. Some merchants report a positive revenue impact due to the app's ability to promote exchanges over returns.

April 4, 2024

I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps' docs' I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!

Ridge Merino
United States
Over 2 years using the app
Loop replied April 12, 2024

Thanks for sharing your great experience with our customer service team! 🙌

April 10, 2024

Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!

JOHN ELLIOTT
United States
Almost 6 years using the app
Loop replied May 10, 2024

We appreciate your ongoing support over the years! Thanks for taking the time to leave this thoughtful review 💙

March 7, 2024

We've been using Loop for almost 3 years. They cover most, if not all, options we would ever need for our store. Their "Shop Now" and "Instant Exchange" features are awesome. It was an easy initial set up and very low maintenance upkeep. Our Merchant Success Manager, Jackie, is amazing. Jackie is friendly, helpful, and gets to the bottom of any questions we ask. The ability to offer our customers a bonus credit towards a new order or their Store Credit refund, has been a game changer. Our partnership has been great!

Constantly Varied Gear
United States
Over 2 years using the app
Loop replied March 20, 2024

Thanks for sharing your great experience with us! We especially love hearing how useful you are finding our features like Show Now & Instant Exchange. We'll be sure to share your kind words with Jackie!

About this app

Launched

May 27, 2021

Languages

English

Works with

Shopify POS, Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, Shiphero

Built by Loop

About Loop

4.6 average rating

3 years building apps for the Shopify App Store

PO Box 16250, Columbus, OH, 43126, US

Support

Send a message

support@loopreturns.com

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