Exchange for anything
Loop's exchange portal drives more retained revenue, more repeat purchases, more positive reviews – and fewer refunds.
Automate your return policy
Take back your time: our branded returns portal handles return requests with the automation you define.
Simplify return shipping
Connect your Shopify Store seamlessly to the physical world. Return products to warehouses, vendors, donation centers, and repair centers.
About Loop Returns & Exchanges
The Shopify Returns app you can rely on
Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Our software is designed for growing Shopify & Shopify plus stores.
By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers.
Dedicated Returns Portal
Give customers the best customer experience with an always-on returns page. Manage returns automatically as the Loop returns portal enforces your policy automatically.
The front-end experience is simple. The back-end is loaded with features to help you create the ultimate returns experience. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand.
Complete Returns Automation
Loop lets you control how and when returns get approved. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). And you may decide higher-risk transactions, like refunds, must be manually inspected first.
No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease.
Customers can seamlessly swap their products for any new variant. Loop will place the new order within Shopify, triggered by return package movements. Smooth for the customer and totally hands-free for you. Customer service just got a whole lot easier.
Fully-Branded Return Management App
Design a returns system that looks and feels just like your brand. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies.
Plus Everything Else
- Gift cards / Store credit
- Return label generation
- Automated returns center
- Email notifications
- Customizable return reasons
- Advanced reporting suite
- Final sale, exchange only consideration
- Smarter discount accommodation
- Adjustable handling fee
- Style customization
- Configurable return windows
- and dozens more
For growing brands on Shopify that saves time and money. $59/month up to 1,000 returns per year
The core experience that saves time, reduces costs, and retains revenue. Starting at $200/month
The experience that retains and generates revenue, delights your customers, and increases LTV. Starting at $415/month
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Naked Sports Innovations
We just are onboarding Loop and so far so good!
Everything from our first meeting with our rep, Johnny, who really explained Loop in the most engaging way, to the initial phases have been exactly what we wanted. Effortless, simple and accessible!
Overall - Does the basics, but not a great value. Good option for a mid-sized business, but if you are smaller I'd go for something cheaper and if you are bigger, I'd go for something a bit more comprehensive. Pros:
+ Return Portal UI is clean and works well
+ No issues with Shopify sync and does reduce workload vs. manual processing of returns and exchanges Cons
+ Fairly expensive for what is ultimately a pretty simple service
+ The whole concept of reducing refunds vs. exchanges is just marketing. It truly does nothing in this regard. In fact we saw our refund % go up significantly since installing Loop
+ We pay a couple hundred bucks per month and I don't like how miserly they are with features; e.g. we can see certain analytics but they restrict the ability to see basic stuff like product refunds until we upgrade to the next tier (I understand SAAS pricing but the way they do it feels just cheap)
+ Customer support is mostly a disaster. The team is nice but it seems like they're completely overwhelmed. We've had an issue syncing with ShareaSale and it's legitimately been 2.5 months since we raised it. If we send an email, it usually takes about a week to get a reply. We've followed up maybe 5-10 times on this issue alone, which is of course super frustrating to do when there's a million other things to keep track of.
Thank you so much for sharing this candid and thoughtful feedback. I’m really sorry to hear about your experience with Loop so far; it’s certainly not the value and experience that we intend to deliver for our merchant partners. I personally lead all of our post-sale merchant-facing (Merchant Success) teams, and will be reaching out to you personally to learn more and make this right. Thank you again!
We use Loop to handle all of our Returns and it has been incredibly helpful to have an automated, simple to use and insightful platform to process returns and exchanges and give us in depth data to help drive product enhancements and changes