Loop Returns & Exchanges
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Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.
Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about shopper behavior with Insights
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Languages
English
Works with
- Shopify POS
- Checkout
- Gorgias
- Klaviyo
- Shiphero
- NetSuite
- Attentive
- Global-E
Categories
Return options
Pricing
Offset
Free
- Leverage consumer-paid returns to fully cover software + return shipping. All of Loop's best functionality.
Essential
$155 / month
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
- More at link below
Advanced
$340 / month
- Full Essential plan, and
- Shop Now
- Instant exchange
- Bonus credit
- Fraud prevention
- More at link below
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (206)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants praise this app for its exceptional customer service and seamless Shopify integration. Features like "Shop Now" and printerless returns enhance operational efficiency, while detailed analytics provide valuable insights. The return portal automates processes, reducing workload on customer service teams. Continuous updates keep the platform modern, and its customizability allows tailoring to specific needs. Merchants value the ability to convert refunds into exchanges or store credit.
Received excellent customer service from Rece! I reached out on NYE expecting someone to get back with me in a few days, and was surprised when I got a response back right away! Rece was so helpful and had already taken the necessary steps needed! By the time I saw the response the issue was resolved and there were only a few things I needed to do on my end to finalize things. Needless to say it was an amazing support experience.
Thank you for the fantastic review 💙 We’re so happy Rece could help you promptly and get everything sorted quickly- even on NYE! We appreciate you taking the time to share your experience.
Loop's system is great, but it's the people that make the experience phenomenal. Almost every email I send is always due to me not understanding something and within minutes I get a response. Everyone is knowledgeable and helpful, thank you for the service that you provide!
We’re so glad to hear that our team has been able to provide the support you need 🙌
It’s our goal to be as helpful and responsive as possible, and we appreciate you recognizing our efforts. Thanks for choosing Loop! 💙
Loop helps us to provide an automated process for our customers to process returns, exchanges and warranties, without waiting for reps to be live. I love that Loops links seamlessly with Shopify and their 'Shop Now' feature prompts customers to increase their spend with us when exchanging for new products. We are also always assisted by our Loop rep when needed.
Thank you for the wonderful feedback! We’re happy to hear that our team is providing the support you need—it's always our goal to make your experience as smooth and efficient as possible 💙
Support
App support provided by Loop.
Resources
Launched
May 27, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store analytics, Online Store
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Edit customers
Browsing behavior or customer data
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Edit products
Inventory, products, publications of products on sales channels, or collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order details, returns, shipping information, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store analytics
Pixels
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Edit your Online Store
Checkout page
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Edit other data
Locations, Shopify Markets settings, or price rules
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