Loop Returns & Exchanges

Name: Loop Returns & Exchanges
Brand: Loop
Rating: 4.6 (117 reviews)

From $29/month

Rating (4.6)

Reviews

117

Developer

Loop

View demo store

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Works with the latest themes

About this app

Launched

May 27, 2021

Languages

English

Automate your returns to reduce costs, retain more revenue, and drive customer loyalty.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. Loop is customizable to address your brand's specific needs at every stage of growth. We've helped brands like Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Optimize return costs with Workflows, Logistics, Point of Sale, and more
Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
Protect against fraud using Workflows, Custom Rules, and Blocklists
Provide a premium experience with at-home pickup and simple, self-serve returns
Build confidence with Tracking and learn about shopper behavior with Insights

Pricing

Starter

$29/month

1 Destination, 1 Policy
Variant Exchanges
Auto Return Approval
Dynamic Fees
Gift Receipts
Store Credit
Negotiated Rates
More at link below

Essential

$163/month

Full Starter plan, and
Unlimited destinations
Unlimited return policies
Dynamic fees
Printerless returns
Optional Add-Ons
More at link below

Advanced

$373/month

Full Essential plan, and
Unlimited destinations
Store credit incentive
Shop Now
Bonus credit
Optional Add-Ons
More at link below

Starter

$29/month

1 Destination, 1 Policy
Variant Exchanges
Auto Return Approval
Dynamic Fees
Gift Receipts
Store Credit
Negotiated Rates
More at link below

Essential

$163/month

Full Starter plan, and
Unlimited destinations
Unlimited return policies
Dynamic fees
Printerless returns
Optional Add-Ons
More at link below

Advanced

$373/month

Full Essential plan, and
Unlimited destinations
Store credit incentive
Shop Now
Bonus credit
Optional Add-Ons
More at link below

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

117 reviews

Overall rating

4.6

Counts per rating level

85% of ratings are 5 stars
100
3% of ratings are 4 stars
4
2% of ratings are 3 stars
2
3% of ratings are 2 stars
3
7% of ratings are 1 stars
8

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for simplifying the return workflow and reducing manual work. Its user-friendly interface, customizable policies, and seamless Shopify integration are valued. The insightful analytics and "Shop Now" feature are seen as beneficial for revenue growth. Support is responsive and customization options are well-received. However, some merchants report issues with pricing and occasional software glitches. The app's automation and integration with platforms like Recharge are seen as advantageous.

November 1, 2023

Loop has been great for us. We've fully automated our returns process which is a win-win for our support team and our customers. Every month, we review the Return Reasons reports to see how we can improve our products, website, and marketing.

Tortuga

United States

Over 5 years using the app

Loop replied November 6, 2023

Thank you for taking the time to leave this review and for sharing these kind words! We love hearing how you are taking advantage of the Return Reasons reports 🙌

November 7, 2023

We've been on the platform for almost a year and could not be more pleased. We had been on an alternative platform previously but due to several shortcomings and account reporting issues we elected to look at alternatives. We shopped over 3 leading platforms and ultimately selected Loop and could not have been more pleased. The onboarding process was extremely smooth and really fast. The platform was very intuitive and we were able to complete most of the configuration ourselves but the support and responsiveness of the Loop team really made the process seamless. The feedback from our customers is extremely positive and the return / exchange process is frictionless. Thank you Loop.

Sunday Swagger

United States

9 months using the app

Loop replied November 9, 2023

This is music to our ears! Thank you for sharing these kind words. We love hearing about your smooth onboarding experience, how intuitive you find the platform, and the positive feedback you're getting from your customers 🙌 We're excited for a great future together!

October 30, 2023

We have been really unhappy with this app. We have zero support. When you send a support ticket, it may take days for them to get back to you, if they get back to you at all. They will not call you or schedule a meeting if there is an issue, so instead, it becomes days' worth of emails back and forth and a waste of valuable time. We find it glitchy and not user-friendly and not worth the money.

Holistic Habitat

United States

Over 1 year using the app

Loop replied November 1, 2023

Thank you for providing these feedback- we're very sorry to hear about your experience. This doesn't align with the level of service we aim to provide. We're actively addressing these issues and have made your MSM aware.

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