Loop Returns & Exchanges

Loop Returns & Exchanges

From $29/month. Additional charges may apply.
Rating (4.8)
Reviews
Developer

About this app

Launched

May 27, 2021

Languages

English

Integrates with

Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, Shiphero

Fits seamlessly into

Point of Sale

Automate your returns to reduce costs, retain more revenue, and drive customer loyalty.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. Loop is customizable to address your brand's specific needs at every stage of growth. We've helped brands like Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. Loop is customizable to address your brand's specific needs at every stage of growth. We've helped brands like Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. more
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Insights

Pricing

Usage-based Plan

$29/month

Usage-based Plan: Pricing based on monthly fee plus return volume, starts at $29/mo

  • All the same functionality as our Flat-Fee Starter Plan
  • Flexible pay structure
  • More at link below

Starter

$59/month

Flat-fee plan: For merchants ready to automate returns. Starts at $59/mo for up to 1K returns/yr

  • 1 Destination, 1 Policy
  • Variant Exchanges
  • Auto Return Approval
  • Dynamic Fees
  • Gift Receipts
  • Store Credit
  • Negotiated Rates
  • More at link below

Essential

$165/month

Flat-fee plan: For merchants who need customized returns for less. Starts at $165/mo for over 1K returns/yr

  • Full Starter plan, and
  • 2 destinations
  • Unlimited return policies
  • Dynamic fees
  • Printerless returns
  • Optional Add-Ons
  • More at link below

Advanced

$375/month

Flat-fee plan: For merchants ready to capture more returns revenue. Starts at $375/mo for 1K returns/yr

  • Full Essential plan, and
  • Unlimited destinations
  • Store credit incentive
  • Shop Now
  • Bonus credit
  • Optional Add-Ons
  • More at link below

Usage-based Plan

$29/month

Usage-based Plan: Pricing based on monthly fee plus return volume, starts at $29/mo

  • All the same functionality as our Flat-Fee Starter Plan
  • Flexible pay structure
  • More at link below

Starter

$59/month

Flat-fee plan: For merchants ready to automate returns. Starts at $59/mo for up to 1K returns/yr

  • 1 Destination, 1 Policy
  • Variant Exchanges
  • Auto Return Approval
  • Dynamic Fees
  • Gift Receipts
  • Store Credit
  • Negotiated Rates
  • More at link below

Essential

$165/month

Flat-fee plan: For merchants who need customized returns for less. Starts at $165/mo for over 1K returns/yr

  • Full Starter plan, and
  • 2 destinations
  • Unlimited return policies
  • Dynamic fees
  • Printerless returns
  • Optional Add-Ons
  • More at link below

Advanced

$375/month

Flat-fee plan: For merchants ready to capture more returns revenue. Starts at $375/mo for 1K returns/yr

  • Full Essential plan, and
  • Unlimited destinations
  • Store credit incentive
  • Shop Now
  • Bonus credit
  • Optional Add-Ons
  • More at link below

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

103 reviews

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
June 8, 2023

Cannot fault Loop, they have made Returns so much better for us! Our onboarding manager Brooke has been perfect throughout setup and even after with any questions we have had.

Such an ease working with these guys and I can't thank them enough!

PJJ

Progress JJ Europe
United Kingdom
June 1, 2023

I am thrilled to share my outstanding experience with Loop, a powerful tool that has revolutionized the way I manage my business. From customizing policies and workflows to effectively reducing return ratios, Loop has been an absolute game-changer.

One of the standout features of Loop is its user-friendly interface, which made the entire process seamless and intuitive. I greatly appreciate the ease with which I can navigate and customize various aspects of the software. It has truly empowered me to tailor the platform to meet my specific needs and optimize my operations.

In addition to the exceptional software, I must commend the dedicated representatives at Loop who have been instrumental in my journey. Jackie and Ash have been invaluable in providing insightful recommendations and offering guidance to streamline my workflows and maximize efficiency. Their expertise and commitment to customer satisfaction have truly set them apart.

Loop has not only enhanced the functionality of my business but has also provided unparalleled support along the way. The level of assistance and prompt responses I have received from the Loop team have been commendable. Knowing that I have a reliable support system in place gives me peace of mind and confidence in utilizing the software to its full potential.

I cannot emphasize enough how Loop has positively impacted my business. It has surpassed my expectations, and I wholeheartedly recommend it to any business owner seeking to streamline their processes, reduce return ratios, and improve overall efficiency. Thank you, Loop, for providing an exceptional platform and top-notch customer service.

Andar
United States
Time spent using app: About 3 years
Loop replied June 2, 2023

Wow! This reviewing is everything we love to hear! Thank you for being such a loyal and amazing partner to work with! 💙 🙌

June 1, 2023

Loop has helped our customers with their returns and exchanges seamlessly! Their platform helps us with automation rules that take the work off our hands. Their support team is also amazing and very informative!

Three Nails Clothing
United States
Time spent using app: Almost 2 years
Loop replied June 2, 2023

We love hearing how we've helped you and your customers! Thank you for this review! 🙌

About this app

Launched

May 27, 2021

Languages

English

Integrates with

Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, Shiphero

Fits seamlessly into

Point of Sale

Built by Loop

About Loop

4.8 average rating

2 years building apps for the Shopify App Store

Support

Send a message

support@loopreturns.com

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