Loop Subscriptions , 280 Rezensionen

Gesamtbewertung
5
Anzahl pro Bewertungsstufe
  • 98 % der Bewertungen sind 5 Sterne
    274
  • 1 % der Bewertungen sind 4 Sterne
    4
  • 0 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
    2
20. Februar 2022

Customer service is A++ - had a few questions and almost instantly had someone helping me out! Thank you for your support.

by kiele
Kanada
Etwa 2 stunden mit der App
Loop Solutions Inc hat geantwortet 27. Juni 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

24. April 2023

The product was not worth the price and the customer service was unsatisfactory. I experienced an issue and was advised to fix it on my own without much assistance or support from the customer service team. The app is also overpriced.

TextGPT
Vereinigte Staaten
2 tage mit der App
Loop Solutions Inc hat geantwortet 24. April 2023

Hi Team TextGPT,

Sorry to hear about your experience. We take our product and customer service pretty seriously. Please let us know your concern at support@loopwork.co- We would love to fix your issue.

We are sorry to say that we can't give you access to our APIs in the free plan.

As far as the concern about our pricing, we received your feedback. For full transparency, we charge the lowest transaction fees in the Shopify app ecosystem amongst Shopify apps.

Our plans are suitably set for growth and Enterprise brands after getting feedback from the DTC community.

Thanks,
Abel and Team Loop

2. April 2023

Ok so let me just start with their support team, they are THE BEST, I was working on a website at 5am EST, and I had a bit of an issue installing the app, so I emailed them and they replied so quickly. They fixed and reinstalled the app in a matter of seconds. Thank you guys!!!! I will recommend this app and add it into all the websites I work on if needed.

A Team Lighting - Sound - Multimedia
Vereinigte Staaten
Etwa eine stunde mit der App
Loop Solutions Inc hat geantwortet 3. April 2023

Thank you for this amazing review! We are always there to support our merchants and help them in their subscriptions growth and retention journey 🚀

Feel free to ping us for any new installation :)

Thanks,
Team Loop

13. September 2022

So far so good. Lesle, was great at helping us set up as we incurred slight technical difficulties. Great customer service

Naelle Studio
Vereinigtes Königreich
37 minuten mit der App
Loop Solutions Inc hat geantwortet 13. September 2022

Thank you for this amazing review. Lesle is our beloved product specialist.
Feel free to reach out to us if you need help with anything else.

Thanks,
Team Loop

25. September 2021

Best service, easy to install and configurable subscription app available in Shopify Store. While the app is free but its support is too responsive.

MadaLuxe Vault Test
Vereinigte Staaten
19 minuten mit der App
Loop Solutions Inc hat geantwortet 8. Juli 2022

Thank you for this amazing review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

Bearbeitet am 1. Dezember 2022

Update: our issue was a weird glitch between Shopify billing and Loop. The Loop team was very helpful in resolving it. And while I can't speak to their software, their customer service is top notch. ---
Careful with the free trial!
Our shop installed the 'free trial'. We deleted it a day after installing when we realized it didn't meet our needs. Then on our next bill from Shopify there was a charge for $399 US for this app. Shopify support can't resolve it because they just pass through the billing of the developer and now we are spending more time getting this charge removed then we ever did on the 'free' trial.

Graze & Gather
Kanada
16 minuten mit der App
Loop Solutions Inc hat geantwortet 29. November 2022

Hi Graze & Gather team,

First of all we would like to apologize for this bad experience. Billing is handled by Shopify and that's why this incident took place.

We got in touch with the Shopify team on email as soon as we were aware of this issue.
Thank you for your cooperation. And a big thank for the kind words for our support team. Makes our day 😇

While we work very hard to provide exceptional support to all our merchants, our subscriptions app takes the workload from DTC retention & operations team by automating a lot of mundane work.

Let us know if you would like any sort of assistance with our software and wishing you the best for holiday season!

Best,
Team Loop

3. April 2024

Myricals
Deutschland
16 tage mit der App
Loop Solutions Inc hat geantwortet 29. April 2024

Thank you for your review, Team Myricals!

22. Januar 2024

Kiva Confections
Vereinigte Staaten
12 tage mit der App
Loop Solutions Inc hat geantwortet 24. Januar 2024

Thank you for your review, Team Kiva Confections!

If you ever have ideas or need assistance, we're just a message away. Your success is our top priority!

Team Loop

20. Dezember 2023

Tallow
Deutschland
4 monate mit der App
Loop Solutions Inc hat geantwortet 26. Dezember 2023

Thanks a ton for the 5 star rating, Tallow! 😊

We're really happy that you like the app. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears!

Here's to great times together! 🥂
Team Loop

6. Dezember 2023

Kiddie Krate
Vereinigte Staaten
Etwa 2 monate mit der App
Loop Solutions Inc hat geantwortet 26. Dezember 2023

Thanks a ton for the rating! 😊

We're really happy that you like the app. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears!

Here's to great times together! 🥂
Team Loop

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