Note globale
4,9
Nombre d’avis par note
  • 97 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
2 avril 2023

Ok so let me just start with their support team, they are THE BEST, I was working on a website at 5am EST, and I had a bit of an issue installing the app, so I emailed them and they replied so quickly. They fixed and reinstalled the app in a matter of seconds. Thank you guys!!!! I will recommend this app and add it into all the websites I work on if needed.

A Team Lighting - Sound - Multimedia
États-Unis
Environ une heure d’utilisation de l’application
Loop Solutions Inc a répondu 3 avril 2023

Thank you for this amazing review! We are always there to support our merchants and help them in their subscriptions growth and retention journey 🚀

Feel free to ping us for any new installation :)

Thanks,
Team Loop

Modifié le 1 décembre 2022

Update: our issue was a weird glitch between Shopify billing and Loop. The Loop team was very helpful in resolving it. And while I can't speak to their software, their customer service is top notch. ---
Careful with the free trial!
Our shop installed the 'free trial'. We deleted it a day after installing when we realized it didn't meet our needs. Then on our next bill from Shopify there was a charge for $399 US for this app. Shopify support can't resolve it because they just pass through the billing of the developer and now we are spending more time getting this charge removed then we ever did on the 'free' trial.

Graze & Gather
Canada
16 minutes d’utilisation de l’application
Loop Solutions Inc a répondu 29 novembre 2022

Hi Graze & Gather team,

First of all we would like to apologize for this bad experience. Billing is handled by Shopify and that's why this incident took place.

We got in touch with the Shopify team on email as soon as we were aware of this issue.
Thank you for your cooperation. And a big thank for the kind words for our support team. Makes our day 😇

While we work very hard to provide exceptional support to all our merchants, our subscriptions app takes the workload from DTC retention & operations team by automating a lot of mundane work.

Let us know if you would like any sort of assistance with our software and wishing you the best for holiday season!

Best,
Team Loop

17 février 2023

We have had a great experience with Loop. We had a specific use case and they were very helpful in working with us. Their system is quite flexible and the team has always been responsive. The portal looks great out of the box and their roadmap includes some great features we're looking to implement.

ShopMeatBox
Canada
3 mois d’utilisation de l’application
Loop Solutions Inc a répondu 17 février 2023

Thank you for this amazing review, Team ShopMeatBox!
We are so happy that we were able to solve for your use case :)

Yes! We are shipping out practical features and creating a portal that is flexible, customizable and covers all the jobs to be done for DTC brands :D

Super excited to work together as your subscriptions partner

Thanks,
Team Loop

25 avril 2023

We have had good experience with this app so far. Our store sells fruits, vegetables and groceries, so our prices vary from week to week. Loop can make the price of the subscriptions have a small price variation, following the changes we make in the store, which is quite useful.
The customer service is very good, they helped me implement the app and they also constantly help me with any questions or doubts I have regarding the app.

Farmers on Duty
Canada
Environ 2 mois d’utilisation de l’application
Loop Solutions Inc a répondu 26 avril 2023

Thank you for this amazing review, Team Farmers on Duty!
We are super excited that you choose us as your subscriptions growth partner 🚀

More subscriptions power to you.

Cheers,
Abel and Team Loop

6 septembre 2023

I'm so impressed with Loop's customer and support team! They were incredibly helpful when I switched from two other subscription apps, and they've been quick to respond to any questions I've had since then. Loop has been super easy to use, and I haven't had any glitches at all. I highly recommend it!

Happy Way
Australie
7 mois d’utilisation de l’application
Loop Solutions Inc a répondu 7 septembre 2023

Thank you for the kind words and shout-out Team Happy Way :)

We were very excited when we onboarded you and glad that you chose us as your subscriptions growth partner 🚀

We are always a message away for any sort of query :)

Cheers,
Nihal and Team Loop

17 avril 2023

This app is very easy to use, many subscription details were thought of in advance. Widget and customer portal customization and subscription service management are top notch. However that's not the greatest advantage of this app. Loop team and the way they support you is just amazing. Really happy to pick Loop from the list of subscription apps.

Picky.lt
Lituanie
4 mois d’utilisation de l’application
Loop Solutions Inc a répondu 17 avril 2023

Thank you for this amazing review, Team Picky.It!
We are super excited that you chose Loop as your subscriptions growth partner.

More subscriptions power to you 🚀
Team Loop

10 janvier 2023

The best subscription app and unmatched excellent customer service. Very quick to respond to any questions we had. The Loop team was able to provide our business with custom features to so that we provide our csutomers with an amazing customer portal. I am so happy we made the switch and hands down I recomend Loop for your subscrption needs.

Ferosom Forte
Canada
Environ 5 heures d’utilisation de l’application
Loop Solutions Inc a répondu 12 janvier 2023

Thank you for this amazing review, Team Ferosome Forte! This made our day.

Our customer portal is 100% customizable to meet the demands of any subscription business.

Thanks,
Team Loop

15 novembre 2022

Loop is the only subscription app that we use on our sites. We have tried most of the other popular options and were disappointed by the lack of features, support, and the cost. The support team is awesome!

Solutions 4 Health
États-Unis
28 jours d’utilisation de l’application
Loop Solutions Inc a répondu 16 novembre 2022

Thanks for this amazing review! This made our day!
Our aim is to build the best subscriber experience on Shopify in terms of features, support and cost.

Feel free to ping us if you have any other questions related to subscriber growth or anything subscriptions.

Thanks,
Team Loop

27 janvier 2023

Very useful tool. The team from Loop are fast and efficient in support and on boarding. Here you receive personal and solution-oriented support from day 1. I have even experienced that custom functions have been implemented based on my request. Great recommendation from here.

Kystfisken
Danemark
4 mois d’utilisation de l’application
Loop Solutions Inc a répondu 27 janvier 2023

Thank you for this amazing review, Team Kystfisken! We are super excited to have you onboard. Happy that you liked those custom functions 😊

More subscriptions power to you 🚀💪

Thanks,
Able and Team Loop

2 avril 2023

The Loop team was incredible to work with from the very first call and all the way through to completion of our migration away from Recharge. Loop gives us the flexibility we need to provide the best subscription experience for our customers. We demoed software from several providers and Loop was far and away the best choice for us.

Doggy Do Good®
États-Unis
Environ un mois d’utilisation de l’application
Loop Solutions Inc a répondu 3 avril 2023

Thank you team Doggy Do Good!
We are super happy and excited that you chose us as your subscriptions partner for growth 🚀

More subscriptions power to you 💪

Cheers,
Team Loop