Avis (371)

Note globale
4,9
Nombre d’avis par note
  • 98 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
19 juin 2024

Loop customer service is absolutely top-notch. We were using another Loop competitor since we migrated to Shopify and there is no comparison here. From day 1, Loop has provided 'white glove' service to us. They helped with migration, navigated complex workflows, and helped us to do extensive testing to make sure our customers were getting the best experience. They even took the time to understand our business model and made suggestions on ways to help reduce churn and improve retention. I can't recommend this company enough.

Reactive Training Systems
États-Unis
8 mois d’utilisation de l’application
Loop Solutions Inc a répondu 21 juin 2024

Thank you for the fantastic review, Team Reactive Training Systems! We're thrilled that our support and service have been helpful and that our efforts to understand your business model and suggest ways to reduce churn and improve retention have been beneficial. Onwards and upwards together! :)

13 août 2024

Great customer support team for onboarding and setup!

REMAY® Shave Gel Bars
Canada
Environ un an d’utilisation de l’application
Loop Solutions Inc a répondu 20 août 2024

Thanks for the review, Team Remay Shave Gel Bars! We're glad our customer support team made your onboarding and setup smooth. We're here to help whenever you need it! :)

10 juillet 2024

I would recommend Loop. I had an issue with a payment being shown as processing for a few days and they were able to rectify everything for me.

Queen K Candle Co.
États-Unis
8 mois d’utilisation de l’application
Loop Solutions Inc a répondu 15 juillet 2024

Thank you for the recommendation, Team Queen K Candle Co! We're glad to hear that the payment issue has been resolved.

Onwards and upwards together! :)

30 juin 2024

We successfully migrated to Loop in Q4 2023, and the process was exceptionally easy and seamless. Since then, we have experienced accelerated growth in our subscriber base and a significant reduction in churn rate.

The native cancellation flows, reasons, and offers provided by Loop have been instrumental in addressing churn effectively.

The entire team, from the CEO/founder to customer support, has been highly responsive and supportive.

A special shoutout to Parth for his strategic advice and assistance in enhancing our functionality!

NutriPaw
Royaume-Uni
8 mois d’utilisation de l’application
Loop Solutions Inc a répondu 1 juillet 2024

Thank you for your kind words, Team NutriPaw! We're thrilled to hear about your seamless migration and growth. Our team is dedicated to your success. We look forward to continuing to support you in reducing churn and growing your subscriber base. Onwards and upwards!

Modifié le 7 août 2024

i had problems with the install and the team addressed them within a day and helped in the matter. they are very diligent and will make sure everything runs smoothly.

Crown Engraving
États-Unis
10 jours d’utilisation de l’application
Loop Solutions Inc a répondu 9 août 2024

Thank you for sharing your experience, Team Crown Engraving! We're glad our team could quickly resolve the installation issues for you. Your satisfaction is our top priority, and we're committed to ensuring everything runs smoothly. If you need any further assistance, we're here to help! :)

23 octobre 2024

Amazing app and support!

Tropically
États-Unis
3 mois d’utilisation de l’application
Loop Solutions Inc a répondu 7 novembre 2024

Thank you, Team Tropically!

22 août 2024

I love Loop because of its responsive, clear and efficient customer service which makes my subscriptions' setup much quicker and tailored to what I need!

drShake
Italie
1 jour d’utilisation de l’application
Loop Solutions Inc a répondu 26 août 2024

Thank you for your excellent feedback, Team drShake! We're thrilled to hear that our customer service has made your subscription setup quicker and tailored to your needs. We appreciate your support! :)

7 octobre 2024

Great support. Honestly, really really helpful

Eat health
Allemagne
24 jours d’utilisation de l’application
Loop Solutions Inc a répondu 10 octobre 2024

Thanks a lot for your 5-star review, Team Eat health! :)

4 juillet 2024

We're new to Loop and we're pleased with the customer service, especially with some advisors who have been very quick and efficient in assisting us, like Varun did today to fix issues quickly. Thank you for your patience and efficiency Varun.

Sober Carpenter
Canada
4 mois d’utilisation de l’application
Loop Solutions Inc a répondu 8 juillet 2024

Thank you for your kind words, Team Sober Carpenter! We're glad Varun could help you quickly and efficiently. Your satisfaction is our topmost priority. Please reach out to us if you need any further assistance :)

18 juin 2024

We have had a great experience migrating from Bold subscriptions to Loop Subscription. The transition was seamless, and Nihal has been instrumental in making our experience great. He always goes above and beyond to solve our issues, and if something does not exist yet, he goes out of his way to implement a new segment to continuously improve our experience!

Curls Monthly
États-Unis
11 mois d’utilisation de l’application
Loop Solutions Inc a répondu 20 juin 2024

Thank you for your feedback, Team Curls Monthly! We're glad the migration to Loop Subscription was seamless and that Nihal has been instrumental in enhancing your experience. We appreciate your recognition of his dedication and efforts to continuously improve our service! :)