Loop Subscriptions App

Five stars, and honestly it's mostly because of the people.

We've run our subscription program on Loop for a while, and the real difference came when we started working closely with their team.

Saksham, our CSM, treats our retention numbers like they're his own. He set up our rewards journey and streaks program, rebuilt our failed payment recovery with segmented offers, and put a proper A/B testing framework on our cancellation flow. Churn dropped around 10% within weeks of those changes going live.

On the technical side, Varun has been just as good. Anything that needs configuring or fixing gets handled fast, usually same day, with clear explanations instead of endless ticket back and forth.

Plenty of subscription apps look similar on paper. What you actually get with Loop is a team that knows retention inside out and does the work with you. Easy recommendation.

Aadi Gupta & Sharath Gowda were both super helpful, cooperative, and excellent throughout the onboarding process. We had a few minor issues as expected with migrating a load of mrr and getting on a new platform but everything was fixed very quickly, in one case Aman called in from his home later in the night even and helped me fix a problem within an hour or two. Really great job by the team and I appreciate everything they've done, so far we are happy with loop.

We migrated to Loop from another subscription app and the whole process was much smoother than expected. Our account manager guided us through the entire migration and hypercare phase, and was always quick to respond whenever we ran into questions. Beyond the migration, the platform itself has made a real difference: the customer portal has reduced our support load since subscribers can now manage their own subscriptions, and the cancellation flow has already saved us subscriptions we would have lost outright with our previous setup. The retention tooling in particular has been a big step up. Highly recommend for any brand serious about subscriptions!

UPDATE: The Loop team reached out to with me to offer a custom solution to access what I needed. I really appreciate that level of service from such a key vendor. Thank you Loop!

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It's disappointing that I don't get API access unless I pay for the Pro plan. I'm paying more than $200/month as it is and I expect access to my data.

Amandeep has been a huge help in improving our success with Loop, especially with retention and churn rate. He gave us a clear step-by-step guide and helped us put it into action. He is easy to reach, always helpful, and just one email away. We are truly satisfied and excited to keep growing together with Loop.

We run a fairly large Shopify store with many thousands of active subscribers. We originally set everything up using a different subscription app, but as we grew, we kept running into issues that became increasingly frustrating. Eventually we decided to switch to Loop, and it was one of the best decisions we've made. The migration process was excellent and really well handled.

Loop has been a game changer for us. It's really easy to use, everything just works, and the support team has been excellent whenever we've needed them. They respond quickly and help solve any problems.

The platform has been built to handle businesses of any size, it scales really well. I'd happily recommend Loop to anyone looking for a subscription app on Shopify.

We've used Loop Subscriptions for our brand for quite some time now, and the experience has been excellent.

Before Loop, we tested several other subscription platforms, but none came close when it came to customer support and responsiveness. The Loop team has consistently been available whenever we've needed help, providing fast, personalized 1-on-1 support and helping us optimize everything from subscription setup to retention flows.

One of the biggest wins for us has been a noticeable reduction in churn. The subscription management experience is much smoother for customers, making it easier for them to manage, modify, or pause their subscriptions without frustration. That improved customer experience has translated directly into better retention for our business.

The platform is reliable, easy to use, and backed by a team that genuinely cares about helping merchants succeed. If you're running a subscription-based brand and evaluating options, Loop is easily one of the best solutions we've worked with.

Highly recommended.

Onboarding was a bit cumbersome (especially migrating subscriptions from our old provider and seeing many drop off) but ever since we got this live, its been going well.

I can't say enough good things about Amandeep, Ishika, and our other representatives. They really go above and beyond to explain things in detail, even recording Looms that walk me through changes to make.

We've had a great experience working with the Loop team. Their support has been responsive, knowledgeable, and genuinely invested in helping us find the right solutions for our subscription setup.

Throughout the process, the team has been proactive, patient, and quick to assist with both technical questions and custom requests. Communication has always been clear, and they've consistently gone above and beyond to ensure everything was implemented correctly.

A special thank you to the support team for their professionalism and commitment.

Loop is elite when it comes to scaling your subscription brand. Their dedicated team is also top notch and my dedicated CSM Amandeep has been excellent to work with and really cares about improving my metrics and retention overall. Very impressed with this app as a whole and im glad i was referred to them.