Loop Subscriptions , 리뷰 289개
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The product was not worth the price and the customer service was unsatisfactory. I experienced an issue and was advised to fix it on my own without much assistance or support from the customer service team. The app is also overpriced.
Hi Team TextGPT,
Sorry to hear about your experience. We take our product and customer service pretty seriously. Please let us know your concern at support@loopwork.co- We would love to fix your issue.
We are sorry to say that we can't give you access to our APIs in the free plan.
As far as the concern about our pricing, we received your feedback. For full transparency, we charge the lowest transaction fees in the Shopify app ecosystem amongst Shopify apps.
Our plans are suitably set for growth and Enterprise brands after getting feedback from the DTC community.
Thanks,
Abel and Team Loop
Ok so let me just start with their support team, they are THE BEST, I was working on a website at 5am EST, and I had a bit of an issue installing the app, so I emailed them and they replied so quickly. They fixed and reinstalled the app in a matter of seconds. Thank you guys!!!! I will recommend this app and add it into all the websites I work on if needed.
Thank you for this amazing review! We are always there to support our merchants and help them in their subscriptions growth and retention journey 🚀
Feel free to ping us for any new installation :)
Thanks,
Team Loop
So far so good. Lesle, was great at helping us set up as we incurred slight technical difficulties. Great customer service
Thank you for this amazing review. Lesle is our beloved product specialist.
Feel free to reach out to us if you need help with anything else.
Thanks,
Team Loop
Best service, easy to install and configurable subscription app available in Shopify Store. While the app is free but its support is too responsive.
Thank you for this amazing review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Thanks,
Team Loop
Update: our issue was a weird glitch between Shopify billing and Loop. The Loop team was very helpful in resolving it. And while I can't speak to their software, their customer service is top notch. ---
Careful with the free trial!
Our shop installed the 'free trial'. We deleted it a day after installing when we realized it didn't meet our needs. Then on our next bill from Shopify there was a charge for $399 US for this app. Shopify support can't resolve it because they just pass through the billing of the developer and now we are spending more time getting this charge removed then we ever did on the 'free' trial.
Hi Graze & Gather team,
First of all we would like to apologize for this bad experience. Billing is handled by Shopify and that's why this incident took place.
We got in touch with the Shopify team on email as soon as we were aware of this issue.
Thank you for your cooperation. And a big thank for the kind words for our support team. Makes our day 😇
While we work very hard to provide exceptional support to all our merchants, our subscriptions app takes the workload from DTC retention & operations team by automating a lot of mundane work.
Let us know if you would like any sort of assistance with our software and wishing you the best for holiday season!
Best,
Team Loop
Thank you for your review, Team Myricals!
Thank you for your review, Team Kiva Confections!
If you ever have ideas or need assistance, we're just a message away. Your success is our top priority!
Team Loop
Thanks a ton for the 5 star rating, Tallow! 😊
We're really happy that you like the app. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears!
Here's to great times together! 🥂
Team Loop
Thanks a ton for the rating! 😊
We're really happy that you like the app. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears!
Here's to great times together! 🥂
Team Loop