Loop Subscriptions

We chose Loop to launch our new subscription business and are SO happy with the choice. The software is full featured and powerful, but more importantly the team is very knowledgable about this kind of business and has already saved us from lots of headaches!

Initial configuration is relatively quick and painless, and once things are set up, I feel confident trusting this system to keep our subscriptions running smoothly. Thanks Loop!

Great customer service. Very fast to reply and fix any issues that may arise from integration with bespoke themes, including amending the code.

Loop is AWESOME! It is the only app we found which combines functionality of product bundles AND subscriptions is a very user-friendly interface. We have been using the Loop $99 plan and it kind of pays for itself as 90% of of website sales go through the loop app!

The bundles and discounts are accomplished in a 'smart' back-end way i.e. by creating custom discount codes rather than 100s of product variants. Also, HUGE shout-out to the support team. Manan and others are always available to answer my questions and they even quickly solve simple coding and formatting issues. Well done LOOP!

As a co-founder at HelloBello, it is with delight to write the following lines on our experiance to switch to Loop. At HelloBello we offer fresh/frozen dog food meals in convenient 14-day and 28-day subscription plans. We're a 100% subscription-focused company with a strong commitment to delivering exceptional products and a seamless digital customer experience.

We recently transitioned from the Recharge Pro plan to Loop for several compelling reasons:
- Superior access to development and customer support: Loop provides outstanding access to their development and customer service teams. This is crucial as we develop our API-based customer dashboard. Unlike with Recharge, where each interaction involved a new representative requiring repeated explanations, Loop offers direct engagement with the team who can readily assist with our API needs.
- Rapid development capabilities: Loop demonstrated impressive agility in responding to our requests. Features like Make.com access, Loyalty Lion integration, and API enhancements were implemented within days or weeks, far exceeding the responsiveness we experienced with Recharge.
- Seamless Shopify integration: As a Shopify-based business, we appreciate Loop's native integration. This translates to smoother operation, better integration, and faster development cycles compared to Recharge's non-native solution.
- Competitive pricing: Loop offered a more attractive pricing structure compared to Recharge.
- Shared DNA and dedicated support: We resonate with Loop's entrepreneurial spirit and their commitment to building long-term partnerships. We have established relationships with key personnel at Loop, ensuring 24/7 support and personalized attention to our needs. This stands in stark contrast to the frustrating experience we had with our past subscription provider, which often felt impersonal and unresponsive.

Our migration process was complex, involving two PayPal accounts, Stripe as our primary gateway, and residual activity on Braintree. Despite the challenges, the Loop team went above and beyond to ensure a smooth transition. They actively collaborated with us until all issues were resolved, demonstrating a genuine commitment to exceeding expectations.

HelloBello wholeheartedly recommends Loop. Their dedication to customer success, agility, and focus on our needs make them a truly exceptional partner.

Support is great, we were not quite ready to continue and it rebilled without us having it configured yet.

They understood the issue and refunded. Thank you

We are looking forward to using them in the future when we have figured out our offer.