Loopz Gift Cards

I ordered gift cards from Loopz because they advertised that their cards were cross-compatible with Square and Shopify. This is not true. When my cards arrived, they didn’t work with my Square device at all. Instead of functioning like normal gift cards, I was told I’d have to manually import every single card into Square, and then manually key in a case-sensitive 14-character code each time someone wants to redeem one. That is completely unrealistic for a small business with long customer lines. When I called to get clarification they told me that they usually ask where I'll be using them but must have forgotten and just assumed.

On top of that, there’s a $10 USD monthly subscription fee PER channel you use this for. that was never clearly disclosed before purchasing. I honestly feel misled — if I had known any of this, I would have ordered directly from Square.

Now I’m stuck trying to return the cards because the product doesn’t work as advertised. Save yourself the time, money, and frustration and order your cards directly through Square instead. I will probably be out the $200+ dollars I invested in these useless cards, and the new ones I ordered through square will not come before christmas and I'll lose those sales as well.

We've used Loopz for a couple of years now and it is GREAT for for keeping our gift cards synced between Square and Shopify - whether a customer buys a physical or digital card, it can be used online or in-store. Customer service has been consistently excellent.

I cannot say enough great things about Loopz - especially Michael. We set the app up initially with no issues. Then I wanted to add Store Credit for people who sent a comment about our new website. It involved an app for forms, google sheets and Zapier - Michael walked me through it step by step until it was working perfectly. I wish everything I had to deal with had this level of service.

By the way, having the option to have the Gift Certificate emailed at a later date was not a feature we were looking for - but several customers have commented that they love that option!