Loox ‑ Product Reviews App

We’ve been using Loox for our Shopify store for a while now and are very happy with the app and its features. It works really well for managing and displaying our customer reviews and gives us the flexibility we need for our store.
We recently had a rather complicated issue with historical reviews that were spread across many old and deleted products. Arielle immediately understood what we needed and found a solution for us. She arranged a bulk move of all our old reviews to the current product, which saved us a huge amount of manual work.
Communication was quick, friendly and super helpful throughout the whole process. Everything worked perfectly in the end. Thank you so much, Arielle! Really great support!

We were previously with a competitor, but here we received as many responses in two days as we did there in two months.

"Resolved a synchronization issue affecting Shopify reviews. This fixes the display discrepancy on the product list (showing comments for some items but not others). Special thanks to“ Domerly” for the fix."

Fabulous app for collecting reviews, and the widgets are customizable and look great. People really like using this app to give their reviews.

Top il offre de nombreuses options d’avis, et permet de transférer des avis vérifiés. Un indispensable!

Charged $399.99 on a $49.99 plan — and support couldn't explain why.

We were on the $49.99/mo plan and got billed $399.99 for July in "order" charges. Their pricing says "300 orders included + $50 per additional 300 orders", but nowhere does it explain what counts as an "order". Our store had ~2,327 Shopify orders last month, but most come from marketplace integrations (Amazon / Mercado Libre) — sales that have nothing to do with our online store or with Loox. It appears we were billed for ALL of them.

What did we actually get for that money? In the last 30 days Loox sent 715 review request emails and collected 28 reviews. That's it. Meanwhile their own "Unlimited" plan is listed at $299 — we were charged MORE than unlimited.

I contacted support via chat and asked one basic question: what is an "order" in your billing? The agent could not answer it — not even the definition published on their own pricing page — and would only "escalate to Tier 2 via email". If your support can't explain the single metric you bill customers on, something is very wrong.

Merchants with marketplace channels: check your Loox invoices carefully before installing. We're disputing the charge with Shopify and looking for another review app.

Nos está ayudando bastante, era algo que estábamos buscando para mejorar la credibilidad de nuestra tienda.

Loox has been a great addition to our store. It’s easy to use, integrates seamlessly with Shopify, and makes collecting and displaying customer reviews simple. The platform looks professional and has been really helpful for building trust with our customers. Highly recommend!

App is easy to use. The email feature is great for assisting the customer with submitting their review of their purchase. Provides follow up emails as a reminder to the customer. Customizable to where you can offer the customer a discount on their next purchase for their review submission. Very helpful and gave my store another sale.

Extremely misleading pricing.

I've been a loyal Loox customer for 4 years, but this experience has completely destroyed my trust.

The Convert plan is advertised as unlimited orders for $49.99/month. Based on that, I reasonably expected my monthly cost to remain around $50. Instead, I was suddenly charged an additional $500 in usage fees.

The pricing page prominently states unlimited orders, but the fact that you are charged extra for every additional block of orders is not nearly as clear. This is, at best, very misleading.

I feel blindsided by this charge and would never have chosen this plan had the pricing been presented more transparently.

I cannot recommend Loox based on this experience. If you're considering a review platform, read the billing terms very carefully or consider an alternative with clearer, more transparent pricing.