Loox ‑ Product Reviews App

Loox wasent able to fix a bug in customer video uploads. I have reached out to support over 3 times and they dident resolve the issue. It is difficult enough to get customer reviews as it is, I do not need my review app fighting me.

I am already impressed. The Loox App is outstanding and pulled an additional review from the SHOP app that I couldn't figure how to bring over in a competitor's app that I had been using for the last year+. The customer support rep, Mary, answered my questions and provided links to help. I will add more later as I am transferring over everything but I love the referral capabilities, layouts and growth potential.

Exceptional support from Dan and the Loox team

I contacted Loox about a historical review sync issue affecting our Shopify store. Dan picked it up, clearly explained what was happening, ran a full backfill and resync, and had the issue resolved in less than 24 hours.

What impressed me most was that this all happened over a weekend. We’ve used Loox for years and have accumulated a significant number of customer reviews, so getting the historical data correctly synced into Shopify was important to us.

I checked our catalogue afterwards and everything is now syncing exactly as it should.

A huge thank you to Dan A. for the incredibly responsive, knowledgeable and efficient support. It’s rare to receive this level of service, particularly over a weekend. Genuinely impressive.

It pulled in Shop reviews I didn't even know I had. I thought i was starting from scratch. Instead I started with 80 reviews I didn't know existed and a 4.9/5 star rating.

We’ve been using Loox for our Shopify store for a while now and are very happy with the app and its features. It works really well for managing and displaying our customer reviews and gives us the flexibility we need for our store.
We recently had a rather complicated issue with historical reviews that were spread across many old and deleted products. Arielle immediately understood what we needed and found a solution for us. She arranged a bulk move of all our old reviews to the current product, which saved us a huge amount of manual work.
Communication was quick, friendly and super helpful throughout the whole process. Everything worked perfectly in the end. Thank you so much, Arielle! Really great support!

We were previously with a competitor, but here we received as many responses in two days as we did there in two months.

"Resolved a synchronization issue affecting Shopify reviews. This fixes the display discrepancy on the product list (showing comments for some items but not others). Special thanks to“ Domerly” for the fix."

Fabulous app for collecting reviews, and the widgets are customizable and look great. People really like using this app to give their reviews.

Top il offre de nombreuses options d’avis, et permet de transférer des avis vérifiés. Un indispensable!

Charged $399.99 on a $49.99 plan — and support couldn't explain why.

We were on the $49.99/mo plan and got billed $399.99 for July in "order" charges. Their pricing says "300 orders included + $50 per additional 300 orders", but nowhere does it explain what counts as an "order". Our store had ~2,327 Shopify orders last month, but most come from marketplace integrations (Amazon / Mercado Libre) — sales that have nothing to do with our online store or with Loox. It appears we were billed for ALL of them.

What did we actually get for that money? In the last 30 days Loox sent 715 review request emails and collected 28 reviews. That's it. Meanwhile their own "Unlimited" plan is listed at $299 — we were charged MORE than unlimited.

I contacted support via chat and asked one basic question: what is an "order" in your billing? The agent could not answer it — not even the definition published on their own pricing page — and would only "escalate to Tier 2 via email". If your support can't explain the single metric you bill customers on, something is very wrong.

Merchants with marketplace channels: check your Loox invoices carefully before installing. We're disputing the charge with Shopify and looking for another review app.