Loox ‑ Product Reviews App , 18.255 anmeldelser

Hey,
Tamarry from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month.

This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months, you automatically pay less.

We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.

All our plans, including those for larger-scale stores, have an extremely high ROI.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey,
Rotem from the Loox team here :)

Apps cannot charge merchants after their app have been removed from stores as this process is controlled automatically by Shopify.

App charges that were already included in your invoice before the app was removed will still appear even after the app is uninstalled as the app was in use for part of the billing period.

I’ve personally reached out to better understand what you are seeing on your end and am happy to continue the conversation with you privately. We're available 24/7 and are always ready to assist.

Hey,
Tal from the Loox team here :)

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
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​Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

​Hey,
Tal from the Loox team here :)
​
​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
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I’d be happy to dig deeper into what you see on your end.
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​I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey,

Amit from the Loox team here!

Loox offers plans to fit all business sizes and situations - from small starting businesses to big brands selling worldwide.

We are confident that our Growth plan can provide a higher ROI for stores with significant sales. Even with the higher price, the app pays itself back by increasing conversion within the first couple of customers, not to mention the increase in reviews and social proof you will receive.

In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Lilach from the Loox team here :)

Loox offers several different plans for stores at different stages of their Shopify journey.

We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.

Our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

Hey,
Lilach from the Loox team here!

Our customer support team is available 24/7 at support@loox.io, and we would be happy to help you with any questions you have.

I've reached out to you privately to provide you with further assistance :)

Hey,
Josh from the Loox team here :)

I apologize for the confusion and I’m happy to help clear the air!

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan is designed for stores who are starting their journey and help them grow their business.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

Hey,
Lilach from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I can see you were subscribed to our Growth plan, which starts at $34.99/month. This plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This is our most popular plan, and is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

If you experienced anything out of the ordinary regarding your setup, please let us know. We'll gladly investigate further and ensure you get up and running as soon as possible.

I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store.

I’ve reached out to you privately through our support. In any case, our team is available 24/7 and always happy to help!