Loox ‑ Product Reviews App
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There are a few things to criticise about the app, such as: the pricing, the lack of support for custom CSS, the integration via iFrame, which is somewhat outdated, the bad Mail templates and a few other issues that competitors do better. But: the developers has contacted us in the meantime and asked about the change requests and the criticism. We find this very positive. When the changes come, we will gladly change our rating as well ...
Hey,
Sapir from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Keeping the app user-friendly and easy to use, we offer many customization options that are easier to use, but might not offer full custom CSS.
We have released a lot of features in recent years, including various customization options for both displaying reviews and collecting reviews via email, which I could see you have not implemented in your account yet. I’d be more than happy to help you find customizations that work for your brand.
In regards to cropping Images, Loox does not support changing customers’ reviews, hence editing the customers' photos in this manner is not possible.
In any case, I've personally reached out to you through our support email to elaborate further on a few of our available features.
good app but forces you to spend almost $100 per month on it. Totally stupid strategy. Im revoking access given to it.
Hey,
Tamarry from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve personally reached out to you and be happy to see how we can assist.
Wir nutzen diese App bei Sennheiser in vielen unserer Shops. Neues Pricingmodell ist leider mehr als 4 x so teuer bei gleicher Leistung. Prinzipiell ok, aber mir persönlich zu undurchsichtig und nicht zu überblicken. App an sich ist wirklich gut. Discount settings für refferal program fehlen. Codes gelten auf alle Produkte und können nicht über collection eingeschränkt werden.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
The Growth plan, our most popular plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
I have reached the 500-order limit, and I'm being asked to upgrade to a higher plan. However, I don't need the features offered in the higher plan — the Beginner plan is sufficient for me. The 500-order limit should be removed!
Because of this, I will start using a different app. Please notify me if the limit is ever lifted.
Hey,
Happy to clarify this.
The Beginner plan is designed to provide new merchants with the necessary tools while starting their business, and is limited to 500 orders once the free trial ends.
While limited to 500 orders, merchants who reach this limit will still be able to access their admin and use the plan's features. I’ve reached out via email to go over your plan with you, explain how to access your admin after reaching the limit, and answer any questions you may have. Feel free to reply at your convenience - we're here to help!
Thanks,
Amit from the Loox team
Better get another app, because Loox app is veryyyy expensive. You always pay $ 35 for 300 emails. A month can quickly accumulate a large sum. The app works well and the support is very quick.
The settings are very easy
Just OK. Overpriced for what it does. There are other options that do the same that don't cost as much.
Hey,
Thank you for your feedback.
Loox is a visual-first platform that collects more photo and video reviews than anyone else in the industry. Our app quickly delivers high value by helping you gather impactful reviews, boost conversion, increase retention, and drive referrals. We also offer attentive, high-quality support.
I reviewed your settings and would love to offer some suggestions to help you benefit more from Loox. I’ve sent you an email—please reply whenever it works for you.
Thanks,
Rotem from the Loox team
Gave decent results for price during trial and first month. Now it's says I've run out of review sends after just 2 days and what I get from that is just about 10 reviews. When I bumped up the next level, Within a few days, I got the same message, that I'd run out. Currently looking for alternatives . It's fine if that's their pricing, but they definitely show more results during their trial and initial and then want to force you to pay way more to get results thereafter. Very disappointing.
Hey,
Yishai from the Loox team here - I'm so sorry you're disappointed in your experience with Loox recently. I'd be happy to clear a few things up and try to explain what happened :)
Generally speaking, Loox offers a one-time bonus to send review requests to past customers free of charge regardless of how many emails are sent.
This might be the reason so many reviews came in during your first month of Loox, as free emails were sent to your customers going back to orders 90-days before Loox was installed.
In regards to recent performance, I can see that you recently moved to the Advanced plan which offers 500 review request emails per month which might be less than your monthly order volume and hence was exceeded faster than expected.
With that said, I can see that you received more than 150 reviews in the last 30 days which is fantastic!
In any case, we contacted you privately through our support channel to explain everything in more detail, we're more than happy to help you get the most out of your Loox subscription.
i am not satisfied with this app, after a week, I can't upload my reviews, I have found support for several days, usually, I am replied the next day, they can't fix my problems, i am really exhausted and tired, so i decide to remove it although it has a lot of good features.
Hey,
Josh from the Loox team here :)
I'm sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues.
I have reached out to you privately to continue this conversation.
Please look out for an email from our Support team.
I thought the app was good enough to help me to get more real review from real customer the product review were happy
Always lagging while using mobile version
Hi. Dolev from the Loox team here. I'm sorry to hear that your experience with Loox hasn’t matched your expectations. I’d be glad to assist in resolving any difficulties you’ve encountered on mobile.
Since I couldn’t locate your store to follow up directly, you’re welcome to contact our support team anytime at support@loox.io. We’re available 24/7 and will be happy to help.