Loox ‑ Product Reviews App
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I was really excited to move from another app as Loox seemed to have everything I need for my store which relies heavily on reviews to generate sales. The previous review app posted all of our reviews to our FB business page. Loox DOES NOT even though they claim they syndicate reviews to Meta.
Given that, we will need to find a differently platform for our reviews and referrals.
Hey,
Rotem from the Loox team here.
Thanks for sharing your feedback. I'm truly sorry to hear your experience with Loox is not as you expected.
Loox offers an integration that syncs your reviews with Meta, allowing you to showcase your reviews on your Facebook and Instagram shops. Plus, you can easily share your reviews on social media directly from your Loox dashboard.
In any case, our support team is available 24/7. Please don't hesitate to contact us with any questions or requests you have.
This is a great platform for showing off reviews of my online store to people who are skeptical about shopping on my online stores.
Easy to use but issues with reviews not showing on product page????
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Almost the reviews app I needed. Here's what's missing:
- You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service.
- You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck.
- You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience with Loox.
We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)
Loox comes with a lot of features, however the implementation has a lot to be desired. Having to go back and forth to review customization changes is annoying. The customization leaves a lot to be desired. If you need a simple review app with a d variety of different features then this works. Besides that honestly, a pain to setup.
good app for reviews but terrible terrible support. Not people themselves, but it is very hard to find the chat window and then get to recent conversations which is very annoying.
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve reached out to you privately through the email associated with your store :)
In any case, our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.
just installed app. will let you know later after using the app.
Hey,
Arielle from the Loox team here :)
We are excited to have you join us here at Loox.
I've reached out to you privately in order to help set up Loox!
Not sure, just getting started
Hey,
Arielle from the Loox team here :)
We are excited to have you join us here at Loox.
If you would like to reach out to us privately, I'll be more than happy to help with setting up!
It's hard to change settings for different features.
I love Loox but the email reviews that customers can't review right on the email are annoying. it has to take me to the page.