Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Rezensionen (22.811)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 92 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
19. Dezember 2024

1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the ...

Tparts
Vereinigte Staaten
Etwa 2 jahre mit der App
Loox hat geantwortet 20. Dezember 2024

Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We aim to provide top-notch service, so it's ...

5. Februar 2025

Automatically change the plan to the one with higher price without our authorization

NOBLEMOOD
China
Etwa 2 jahre mit der App
Loox hat geantwortet 6. Februar 2025

Hey, I’m sorry for any confusion here, and I’d be happy to help clear things up. You have full control over your Loox plan and can switch it anytime in your Loox admin. Since ...

8. Januar 2025

Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.

Sakura Outfitters
Portugal
10 monate mit der App
Loox hat geantwortet 11. Januar 2025

Hey, I’m sorry to hear about your experience with our support team. I see that we responded to your latest inquiry but are still waiting to hear back from you. Regarding your ...

12. Januar 2025

Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning

Mein Gebet GmbH
Deutschland
3 monate mit der App
Loox hat geantwortet 13. Januar 2025

Hey Mein Gebet GmbH,

I’m sorry to hear that the recent charges came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on ...

Bearbeitet am 13. Dezember 2024

Uninstalled it and got charged! Not sure how that happened. How do I even get ahold of someone from this company to rectify it??? Super frustrated.

SAM Outfitters
Kanada
Etwa ein monat mit der App
Loox hat geantwortet 12. Dezember 2024

Hey SAM Outfitters, it looks like Shopify had already triggered this app charge before you uninstalled Loox, since Shopify charges in advance. I've reached out to you via ...

8. November 2024

They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people

Meeru Shop
Portugal
Etwa ein monat mit der App
Loox hat geantwortet 9. November 2024

Hey,
Tal from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve ...

30. Oktober 2024

I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both support@loox.io and Success@loox.app both are bounced back and the support team does nothing to help ...

Free Luma
Vereinigte Staaten
4 monate mit der App
Loox hat geantwortet 31. Oktober 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

Our team reached out to you privately, and we're here to help get this sorted out.

28. Dezember 2024

really unclear pricing structure therefore charged way too much and support is also no help

bamtoo
Deutschland
6 monate mit der App
Loox hat geantwortet 31. Dezember 2024

Hey there Bamtoo, We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to ...

Bearbeitet am 14. Dezember 2024

I’m incredibly disappointed with Loox. Despite being on a paid plan, my reviews are not showing up, and this issue has been ongoing for weeks. I reached out to their support multiple times, but the responses have been completely unhelpful and dismissive. As a business owner, I rely on timely and effective support, and Loox has failed miserably in delivering that. After weeks of frustration, I’ve ...

GÉMORIES
Kroatien
Etwa 2 monate mit der App
Loox hat geantwortet 15. Dezember 2024

Hey Gemories, We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. I see that we responded to your inquiry but are still waiting ...

9. Dezember 2024

you forced me to pay unfair amount with the trial subscription that i canceled and deleted the app i contacted shopify team they also did not work with me

Authentic Vibes
Saudi-Arabien
6 tage mit der App
Loox hat geantwortet 10. Dezember 2024

Hey,

I'm sorry to hear that the recent charge came as a surprise.
We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and ...