Loox ‑ Product Reviews App

Hey,
Thank you for your feedback.

Loox is a visual-first platform that collects more photo and video reviews than anyone else in the industry. Our app quickly delivers high value by helping you gather impactful reviews, boost conversion, increase retention, and drive referrals. We also offer attentive, high-quality support.

I reviewed your settings and would love to offer some suggestions to help you benefit more from Loox. I’ve sent you an email—please reply whenever it works for you.

Thanks,
Rotem from the Loox team

Hi Mallei's Finds,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.

I've reached out to you privately regarding your refund request and will assist you further there—please reply whenever it works for you, and we’ll do our best to help.

Hi Electronic Toleen,

Thanks for taking the time to leave a review.

We’d love to hear more about your experience with our app and help you set up Loox on your store. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.

Hey,
Rotem from the Loox team here :)

Thanks for sharing your experience.

I’d be happy to dig deeper into this. I’ve reached out to you privately through our support and am here to ensure we get this sorted out together!

Hey,
Tal from the Loox team here :)

Loox offers multilingual support, which detects the customer's locale and changes the language of the Loox emails and widgets to 19 supported languages.

If you'd like to change the language to an unsupported one, we can help you set this up through our support.

I’d be happy to dig deeper into a solution that would fit your needs.

I’ve reached out to you privately through our support and I'm here to make sure we get this sorted out together.

Hey,
Arielle from the Loox team here.

I’d be happy to dig deeper into what you see on your end.
I contacted you privately and will happily set up the widget for you as soon as possible!

Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests.

Hey,
Rotem from the Loox team here :)

Thanks for sharing your experience with Loox.

I’d be happy to help you import reviews to your store.

I’ve reached out to you privately through our support, and and am here to make sure we get this sorted out together.

​Hey,
Tal from the Loox team here :)
​
​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
​
​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.