Loox ‑ Product Reviews App
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REALLY disappointed to have the LOOX Branding even though I am paying $35/mo.
To remove the logo branding, you need $65/mo plan..... If you change this, I will most certainly change my review to 5.
Nul ! Impossible de vous contacter donc je laisse un avis.
Je ne peux pas accéder à la gestion des mes avis si je ne paie pas 39$ Ok je ne peux plus recevoir d'avis supplémentaire si je ne paie pas, mais laissez nous au moins gérer des avis déjà présent sur la boutique..
Je paie 9$ par mois pour rien car je ne peux plus rien gérer tant que je paie par 39$ ... Je vais chez judge.me 14,9$ par mois en prix fixe et sans augmentation, car je ne comprend pas vos prix 39$ PUIS 599$ pour des avis c'est pas possible...
Hey,
Josh from the Loox team here :)
I would be more than happy to help you here and try to address your frustrations.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business. In fact, we offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.
Arrivati ad un certo numero di ordini ti obbligano a passare al piano a pagamento da 35$, nonostante il primo sia già a pagamento 9,9$. Questa cosa non ha assolutamente senso, non dovrebbero permetterlo. Sono riuscito a spostare tutto su un'altra app e non mi vedranno mai più, nemmeno per altre app. SCONSIGLIO!!!
Hey,
Tamarry from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.
This software wastes a lot of my time and is very unusable. I express my strong protest. First, its font color cannot be changed, causing some font problems, which seriously affected my store.
Hey,
Amit from the Loox team here :)
It seems that there was a change in your settings which caused the font color to blend into your background.
No worries, you can definitely change the Loox widget colors, including the fonts, in your Loox settings and customize them to your liking.
In any case, we've reached out to you personally to continue assisting you with this.
I’ve been facing significant challenges with Loox. What was anticipated to be a seamless integration escalated into an array of issues and considerable time loss.
To begin with, the process of embedding reviews on my website was anything but straightforward. Despite meticulously following the provided instructions, I encountered numerous problems. Hours of troubleshooting yielded little success, and the assistance from Loox was, at best, ineffective. Rather than offering viable solutions, their advice was to revert to the previous code upon encountering errors.
Presently, although the ratings are visible, new complications have arisen. The “Choose Option” button is absent from certain collections, and the product cards are misaligned on mobile devices. Furthermore, the ratings are spilling out of the product cards.
This ordeal has been profoundly disheartening. I had high expectations from a service that’s marketed to simplify, not complicate, operations.
Hey,
Rotem from the Loox team here.
I'm genuinely sorry to hear that your experience with Loox was not as you expected.
I'd be happy to assist you in continuing to set up Loox on your store.
I noticed that you've already uninstalled Loox. I've contacted you privately via our support email, and I'd love to schedule a call at your convenience so we can look into it together and ensure everything is sorted out to your satisfaction.
just downloaded the app because it said 10 dollars at first, the actual plan is 15 dollars (thats fine) i got the notification i'd be able to import temu reviews, but that was a lie too
Hey,
Arielle from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers several different plans for stores of all sizes and needs, including the Beginner plan you are addressing.
I’ve personally reached out to you regarding your plan and import process and am happy to continue the conversation with you privately.
Kedves loox
egyáltalán nem értem miért kell olyan változtatásokat eszközölni hogy ne lehessen testreszabni az appot, és ez engem nagyon dühít. A beállításokban szinte semmit nem találok meg mert nincs is beállítás
Hey,
Ilan from the Loox team here!
I just wanted to touch base and send a quick follow-up regarding the review you left.
We have upgraded our menu to offer better navigation through Shopify, on the main navigation menu at the left side bar.
I sent you a personal message with screenshots and will be happy to take care of you in that email conversation to your full satisfaction.
In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
is to expensive . for example for 761 orders we payed 160 $ with 0 revenue and 11 reviews collected.
Hey,
Tal from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I’ve personally reached out to you I'm happy to continue the conversation with you privately.
Atrociously expensive for what they offer. No way to transfer reviews to other apps if you ever want to move. The only way you can get reviews is in excel format which is useless. For the amount they charge they should have a system to sync reviews across Google, Shopify store and social media. I paid them $35 every month for a year and then stopped because it is a waste of money.
Hey,
Amit from Loox here.
Please note that Loox offers plans to fit all business sizes and situations - from a small starting business to big brands selling worldwide.
No worries, I've reached out to you privately and I'd be more than happy to work everything out with you and help you make the most out of Loox.
Please find our message in your email inbox :)
Tried to upload reviews but would not go through more than 20. Upgraded second tier with 30USD still couldn't. Images could not be uploaded as well. Emailed them many times and no support reaching out.
Hey,
David from the Loox team here :)
I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Generally speaking, Loox allows you to import an unlimited number of reviews into your store. The only limit is the number of reviews you can import from any specific AliExpress product page.
On the Beginner plan, Loox will scan the first 20 reviews that match your filters. Our higher plans, however, will scan the first 100 reviews that match your filters.
Just to clarify, this means that you can import as many reviews as you want to each of your Shopify product pages. The only limit is that on each AliExpress product page you import from, you are able to scan the first 20 or 100.
Although your import process didn’t work as you had expected, our support team offers 24/7 support and is available to help all of our merchants from all around the world, and we can guarantee that all inquiries will be answered within 24 hours.
With that in mind, it seems that we had tried to respond to both of your emails, but it seems that our response was bouncing and couldn’t be received.
I also tried to reached out to your email privately once again so we could try and help with importing your Loox reviews. Unfortunately, this email bounced again.
Could you please reach out to our Support team using a different email address? We would be happy to assist you with our AliExpress importer.