Loox ‑ Product Reviews App

Hey,
Rotem from the Loox team here.

While I understand it's stressful to get a charge you weren't expecting, the plan and its pricing were presented and approved by your team and no money whatsoever was taken without prior approval of the plan's terms.

Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.

Since our plans are designed to scale with you, they include additional charges that are based on your usage of the system each month. The charges you are referring to are usage fees which were triggered through the use of the system as mentioned in the subscription's terms.

We completely understand that costs are a big part of every merchant's decision about which apps to use and we've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you personally to explain the situation further and to find a resolution with you.

Hey,
Dor from the Loox team here :)
​
Loox provides easy import options from any source, wether it is from any previous review solutions, your supplier's product pages, or any other source!

Additionally, we have an on-boarding process to ease any merchant into integrating Loox with their store, and an extensive help-article knowledge base.

​In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

(Updated)

Hey,
Amit K. from the Loox team here :)

Thank you for your feedback - truly appreciated!

From what you're describing, I understand that you're referring to reviews imported from external sources like AliExpress, which we do not control.

As for removing Loox branding - this option, amongst many other features, is actually offered on the Growth plan and up (also listed on the pricing page).

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Ilan from the Loox team here :)

I'd be happy to clarify any concerns regarding our pricing plans.

Loox offers several different plans for stores at different stages of their Shopify journey.

The Growth plan, our most popular plan, is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

In any case, our support team is available 24/7 and always happy to help!

I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

Hey,

Amit from the Loox team here!

Please note that Loox lets merchants choose which country to import reviews from and we use AliExpress's translation to give more translating options for merchants who can't find reviews from their original country.

In addition to AliExpress's translation, we offer integration with the Weglot app, which translates your reviews to your customers' language!

Moreover, Loox offers many other features that will help increase conversion and retention rates, such as referrals, popup widgets, Facebook integration and much more!

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Josh from the Loox team here :)
​
​Our Beginner plan is designed for stores who are just starting their journey and help them grow their business.
​
​Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones.​
​
​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
​
I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)

Hey,
Yishai from the Loox team here - I totally understand how stressful it can be to see an unexpected charge on your invoice.

Shopify should automatically stop all future app charges once the app is removed from your store. With that said, you might see a charge that was created before Loox was removed.

I took a look at your account and I can see that this is indeed the case here, the charge was triggered and already appeared on your pending invoice a few weeks before Loox was removed.

We have contacted you privately to sort this out for you, so please keep a look out for an email from us.

Hey,

Amit from the Loox team here :)

You have access to all the reviews you collected through Loox, and you can export them at any time, like so :
https://help.loox.io/article/21-how-do-i-export-my-reviews

If you no longer have access to your Loox admin please don't hesitate to contact our support team and we'd be more than happy to help!

Hey,

Amit from the Loox team here!

Loox offers different features on different plans to match the growth of each merchant and their brands.

In addition, customizing the email text is available on all plans including the $9.99 (Basic plan).
You can do that through your Loox admin, in "Collect reviews" under "Review request email".

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,

Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme.

I would really like to figure this out with you. I sent you an email to continue this conversation privately.