Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Rezensionen (21.890)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 93 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
Bearbeitet am 19. Juli 2022

I started to use this platform due to Google integration. But it is impossibly hard to set it up. Therefore I change my review to 1*

StretchFit Slovensko
Slowakei
4 monate mit der App
Loox hat geantwortet 19. Juli 2022

Hey,
Dor from the Loox team here.

As an approved reviews aggregator with Google, we work as hard as we can to make this integration as seamless as possible.

However, due to Google's strict guidelines and lack of communication, this can be more complicated in certain cases.

In these cases, our support team is available 24\7 to assist with every step of the process.

We have reached out to you personally, and we will continue assisting you on the matter until it is resolved.

2. Dezember 2022

Do nada adicionam o dobro do valor ao plano e mesmo tendo pago não consegue acessar, só se pagar mais, não tem respeito com cliente.

Exclusividades Premium Brasil
Brasilien
4 monate mit der App
Loox hat geantwortet 2. Dezember 2022

Hey,
Yishai from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

​Our Beginner plan is designed for stores that are just starting their Shopify journey to help them get off the ground and grow their business. Advanced features​ which are not available in the Beginner plan are essential in getting the most out of your Loox subscription.

​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)

16. August 2017

Very bad customer service. Never replied email for exporting review. Very expensive and not so good service. Don't waste your money.

Trendsyshop
Vereinigte Staaten
4 monate mit der App
24. September 2023

After the free trail, it left me the rating in all products and the code, which now has to be removed by someone who knows how to do it. thanks for nothing loox!

Essence of the Sun
Österreich
4 monate mit der App
Loox hat geantwortet 26. September 2023

​Hey,
Tal from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’d be happy to dig deeper into what you see on your end.

​I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

2. Juni 2023

Asking me to upgrade my plan and I cannot change the settings or manage the reviews without upgrading!!!
Pathetic!

Upvital
Albanien
4 monate mit der App
Loox hat geantwortet 2. Juni 2023

Hey,
Ilan from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.

We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

26. Mai 2023

WORST THE WORST APP. I selected the $9 Plan and they charge me 40 USD. It's just a startup I just started my website and you're charging me 40 USD. It's been two months I haven't noticed it I just checked now. Refund my 40 USD until I charge back from you guys.

DopeTech
Pakistan
4 monate mit der App
Loox hat geantwortet 27. Mai 2023

Hey,
Sapir from the Loox team here :)

I can see that you recently subscribed to our Beginner plan.

I have contacted you privately through our Support email and am happy to elaborate and continue the conversation with you via email.

31. März 2019

very bad, I have been paying for 3 or 4 months and nothing is happening, no reviews from amazon to my shop, I am very disappointed about it.

Fearless Sports
Sonderverwaltungsregion Hongkong
3 monate mit der App
24. Juni 2022

Fiz a contratação do pacote de $9.99 por mes assim que passasse os 14 dias, só que no aplicativo da shopify está mostrando o segundo plano do qual não contratei$34.99 USD. favor corrigir isso . caso contrário terei que cancelar o serviço antes de começar a usa-lo. Já tentei enviar mensagens para vcs mas não consegui nenhum canal. Quero continuar pagando o serviço mas no plano de 9.99. estou aguardando uma resposta sobre o caso. email. manustore963@gmail.com e a loja é realmanustore.com

Manu Store
Brasilien
3 monate mit der App
Loox hat geantwortet 24. Juni 2022

Hey,
David from the Loox team here :)

First of all, I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

According to Shopify's own terms and policies, a third-party app cannot choose a merchant's app subscription plan, as Shopify requires explicit merchant consent when choosing an app's subscription plan.

No worries though!

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

15. Dezember 2021

Lousy customer service. I have problems with the app and I am waiting for a response for more than a day.

The Shine Diamond Store
Spanien
3 monate mit der App
18. Februar 2020

I have only just installed the app looking forward to being able to import reviews to my store and increase sales

Create A Choice
Neuseeland
3 monate mit der App