Loox ‑ Product Reviews App

Hey,

Amit from the Loox team here!

I took a look at our conversation history and I can see that one of my colleagues and myself had already answered you - could you please check your email again and let me know if you can find them?

Regarding removing all of the code, no worries - please create a staff account for support@loox.io and we would be more than happy to sort this out for you :)

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Josh from the Loox team here. I apologize for any confusion on the matter! I'd be happy to explain why you are seeing these charges.
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Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less.
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​In any case, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
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I see that you have recently uninstalled Loox which is preventing you from accessing the admin.
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I have reached out to you privately to better address your concerns. Please lookout for an email from our Support team.

Hey, Yishai from the Loox team here :)
Thank you for the genuine feedback. I hope that you will have a great experience using the app itself.
If you need any assistance setting things up, please contact our support team and we'd be more than happy to help!

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store.

I’ve reached out to you privately through our support. In any case, our team is available 24/7 and always happy to help!

Hey,
Yishai from the Loox team here :)

Our support team will gladly assist you in adding\moving the review widget on any page on your store that you'd like so that your customers will be able to leave a review on the store directly.

Additionally, please note that you can use our import spreadsheet to import reviews to any product on your store.

Since I can see you are currently unsubscribed to Loox, if you could please reinstall Loox and reply to the email we sent to you privately, we'll be happy to sort this out for you!

Hey,

Amit from the Loox team here!

I just wanted to jump in and let you know that we are always here and happy to help :)

No worries, you can unsubscribe at any time by removing Loox.
Here is how you can do so:
https://help.loox.io/article/85-how-do-i-remove-loox-from-my-store

If you need any assistance with this or have any other questions, please feel free to contact us at support@loox.io and we'll be more than happy to help.

Hello, Yishai from the Loox team here,
I took a look at your support requests and I can see that our agents answers within a couple of hours with full instructions on how you can import reviews into your store using Loox.
If you need any further clarification on how to achieve that, please let us know and we'd be more than happy to elaborate and assist further :)

Hey,
David from the Loox team here :)

I'm genuinely sorry to hear that your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

The Plan you were subscribed to is the Loox Beginner Plan.

Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.

It is limited to a total of 500 orders from when you finish the Loox trial.

Due to this, after reaching your first 500 sales after the trial ends, the Loox Beginner plan will no longer be available, and your Loox admin will no longer be accessible until you select your next Loox Plan.

With that being said, I can assure you that all front-facing widgets and reviews appear exactly the same, and Loox will make no changes to your live store.

I've reached out to you privately through our support and am here to make sure we get this sorted out together :)

If you have any other questions or need assistance with anything, do not hesitate to contact our support team.

We'd be more than happy to help :)