Loox ‑ Product Reviews App

Hey,
Tamarry from Loox here :)

I apologize for the confusion and I’m happy to help clear the air!

Loox offers several different plans for stores at different stages of their Shopify journey.

Our Beginner plan is designed for stores who are starting their journey and help them grow their business.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey - Yishai from Loox here :)

Please note that Shopify manages all app charges and billing cycles according to their policy here:
https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees

To the best of our knowledge, Shopify should not create an additional charge for an app that was uninstalled and re-installed mid billing cycle.

You can refer to this article:
https://ecommerce.shopify.com/c/api-announcements/t/bug-fix-billing-api-double-billing-charges-on-reinstall-548538

This means that you should be able to choose a plan and use Loox for the remainder of your billing period without being charged twice.

In any case, please contact our support team and we'd be more than happy to help you with this!

Hey,
Josh from the Loox team here :)

I'm sorry to hear you feel that Loox did not meet your expectations.

When activating your free trial, Loox requires you to also select and approve a subscription. Shopify requires explicit merchant consent when selecting any app charges and we cannot, on a technical level, issue a charge without the merchant approving it first.

Once your free trial ends, Shopify automatically creates an app charge for the subscription that was enabled.

I can see that you have reached out to our Support Team regarding a refund for the charges to your account. I have personally reached out to you regarding this refund and will be more than happy to continue to assist you privately.

Hey,
Tal from the Loox team here :)
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​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
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​I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I'm here to ensure we get this sorted out together.

Hey,
Tal from the Loox team here :)

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
​
​Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey,

Amit K. from the Loox team here :)

I took a look at your account logs and I can see that since Loox was previously installed in your store, your trial period ran out.

No worries, I've contacted your privately to sort this out and give you a chance to check us out.

If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!

Hey,
Amit from the Loox team here :)

I'd be happy to help you with anything you might need assistance with!

I've reached out to you privately, please find our email in your inbox and we'd be happy to continue from there.

(Updated)

Hey,
Amit K. from the Loox team here :)

I'm sorry to hear that!

Generally speaking, Loox offers a variety of different subscription plans for stores of all sizes and needs - starting at only $9.99/month for our Beginner plan.

We've contacted you privately to hear a bit more about your expectations from us and what we can do to help with those.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Josh from the Loox team here :)

Loox supports displaying all customer-facing elements in many languages including Portuguese.
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While the admin itself is currently available in English only, you can definitely use Google Translate to automatically translate the different settings to your native tongue.
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In addition, our Support Team will be more than happy to assist you further with whatever else you need