Loox ‑ Visual Product Reviews

We've been using LOOX since 2017. They have been great to work with and great for our business. The app is easy to use and customize to make it fit your website's style.

We've been using Loox for 5 years and couldn't be happier. The way reviews are displayed is simply the best. We've looked at other review apps over the years and they've all fallen short compared to Loox.

Loox offers many visually appealing ways to display your reviews with high customisability.

Their customer service is quick and always helpful. Would recommend to any merchant, big or small.

Really pleased with the help I received today. I had been unable to add the reviews to my collection page for several months and finally decided to reach out and Rain M from Loox replied immediately and inserted a custom code for me and got my problem solved in a matter of minutes from when I sent the email. Thank you so much!

The emailers are extremely costly and even after disabling their email service, we are being charges continuously. We’d highly recommend you opt for better and cheaper alternatives than Loox. It isn’t worth the cost they charge & they also restrict you from using other email service providers to limit everything to themselves & to keep things in their own control.

Nor worth the price you pay !

WARNING: Predatory and unethical pricing.

They will charge you $0.13 per order, regardless of how many features you use.

And there is NO limit to this, even though they call their plan "SCALE".

Plus, they very obviously try to hide that they charge per order.

Overall, do not use this app unless you want to be totally ripped off.

We have been working with LOOX since we started 10 years.
We proudly gathered over 20k reviews avg on 4.6/5
Thank you, LOOX, for gathering our reviews and being part of our brand growth.

This review is about Reviewers.com (a service that’s part of Loox). We tested it and gifted 10 sets of 3 framed prints to their “reviewers,” with a total cost of $2,700. So far (almost one month after delivery), we’ve received 8 reviews instead of 10.

One review was negative and misleading. The reviewer stated that the prints were “not glass like it claimed to be,” even though this was not stated on the product page. They also said the quality was “terrible,” yet didn’t show any specific defect in the video. Without the caption, sound, or text, the video would actually look like a positive showcase of nice prints. This makes the process feel unreliable, even though Loox promised honest reviews.

We also received a few very unprofessional reviews that appear to have been left quickly just to unlock more free products from other brands. Their policy prevents reviewers from requesting new gifts until they leave a review, but there don’t seem to be meaningful consequences for reviewers who never submit one — which likely explains the two missing reviews.

Other important limitations:
You can’t approve or choose who receives your products.
It doesn’t seem like Reviewers.com thoroughly vets reviewers.

To be fair, we did receive 2 really great reviews. But overall, based on our experience, the results didn’t justify the cost and felt risky for brands.

Super schnelle Hilfe und das noch um 20:52. immer wieder.

What can I say? Loox did not disappoint! I initially chose Loox because I loved the features they offered and the overall aesthetic...it just looked right and fit my brand well. I was able to seamlessly add the app to my website and it was super easy to set up and customize. The built-in features like media uploads and discounts for customers who leave a review genuinely encourage engagement and repeat customers. However, what stood out the most, was their customer support. As a small business owner, that meant everything to me. They truly went the extra mile to make sure I was satisfied, even offering extra support and perks and honoring their word - integrity. That kind of service is rare and honestly a blessing. I definitely recommend Loox. A+++

even though you unpublished the review, they can still be seen on google. Any crazy person can write you a horrible untrue review or just give you 1 star for nothing and even though you "unpublished" it, they are still shown on google. before getting this app, make sure you know this.