Loox ‑ Product Reviews App

​Hey,
Josh from the Loox team here :)
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​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
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You can cancel your Loox plan at any time directly from within your Shopify admin.
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​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
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​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey,
Yishai from Loox here - It seems that the email connected to your Shopify store is not receiving our responses as it might be configured incorrectly.

Could you please send our support an email directly from your preferred email address (to support@loox.io)?

We will make sure to help you configure and optimize your account!

Hey,
Josh from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I've personally reached out to you through our support and am here to make sure we can assist you.

Hey,

Yishai from the Loox team here - I'm glad you're enjoying the app!

Loox offers various plans starting at only $9/month to match the needs of brands of all sizes.

We completely understand that costs are a big part of every merchant's decision of which apps to use, and we are sure that the higher plans give a great return on investment for those that use them.

To further explain your options with Loox and to see how we can help you get even more value from the app we sent an email to you from our support and would be happy to continue the conversation over there :)

Hey,

Amit from the Loox team here!

While I regret to learn about your experience, I'd just like to let you know that Loox holds a lot more than three widgets.

While the reviews widgets alone consist of more than three widgets, Loox also offers Referrals and Upsell widgets to boost your conversion rates and revenue.

You can learn about all of Loox's widgets here:
https://help.loox.io/article/86-how-are-my-reviews-displayed
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As for adding the widgets, in most themes, adding and moving a widget is as easy as dragging the widget across your page within the Shopify theme editor.

In some older themes, a code must be put in place, and our support team will always be happy to help you with this and with anything you might need!

I've also reached out to you privately, and I'd be more than happy to assist you :)

(Updated)

Hey,
Amit K. from the Loox team here :)

Thanks for sharing your feedback!

Generally, we strongly recommend approving and displaying all your reviews, including the negative ones, as they increase the social proof of the product as well. In addition, replying publicly to all your negative reviews can increase the trust created between you and your customers!

That being said, Loox offers the option to moderate reviews that might need to be removed due to various reasons. You can either temporarily hide them from the widget or permanently remove them from the admin.

This can be done within the Loox admin in the 'Reviews' tab.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

It seems like you uninstalled us before we had a chance to assist you.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)