Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Rezensionen (21.826)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 93 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
10. Mai 2024

good

JAZZIMAN
Ägypten
Etwa ein monat mit der App
13. Mai 2024

Aide pour déveloper boutique

the-solarglow
Frankreich
30 tage mit der App
1. Mai 2024

Good app.recomad

MalacostraShop
Vereinigtes Königreich
4 monate mit der App
3. April 2024

I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings.

Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them.

However, an incident occurred earlier this year when I was organizing my bills and discovered that they had charged me twice in a month. I immediately contacted their customer service team. After sending an email, I received a generic reply stating that they would get back to me as soon as possible. However, I waited for a week and still hadn't received any response. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing and expense records, hoping that they could help me get in touch with the app developer. Currently, I am still waiting for a response from them.

Today, as I started organizing my bills for March, I couldn't help but feel disheartened by their indifference. As a long-term user, I feel that my concerns have not been handled properly, and their cold treatment of my difficulties raises the question of how they would treat new users.

Believe me, it is crucial to exercise caution before installing an app because it not only embeds code into your store but also affects all subsequent sales processes. When you want to change an app, it is not as simple as uninstalling it. You need to consider the closed loop of customer purchasing cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the loading speed of your store.

In conclusion, I am unsure if I should continue using their app. I am genuinely worried that they might occasionally overcharge me on my credit card, which deeply saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.

Tuxedo Action
Vereinigte Staaten
Mehr als 2 jahre mit der App
Loox hat geantwortet 5. April 2024

Hey,
Tamarry from the Loox team here :)

Shopify manages all app charges and billing cycles according to their policy here.

I can see that we replied to your question on the day it was submitted.

In any case, I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

3. Mai 2024

jijij

Godoog
Deutschland
3 monate mit der App
25. Mai 2024

sehr gutes app

Mlano
Deutschland
6 tage mit der App
6. Mai 2024

very good

ZENFIL
Belgien
2 monate mit der App
23. März 2024

Aya is normally on shift when I send through support requests. I normally receive long-winded responses that touch on ethics and the like, which I couldn't care less about ! Yesterday Aya opted for a change. She briskly assisted with adding a feature to my product pages and wrapped things up without a lecture. How Refreshing...

Vanto
Südafrika
Mehr als 4 jahre mit der App
29. April 2024

good products

KOMIGAN
China
4 monate mit der App
2. April 2024

Customer Service was great. Chester was very responsive and figured out a resolution to my issue very quickly. Thanks Loox!

One Funny Mother Gifts
Vereinigte Staaten
Mehr als 2 jahre mit der App