Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Rezensionen (22.024)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 93 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
21. Juli 2023

Me cobraron a mi cuenta teniendo la suscripción de cancelada y la aplicación desinstalada

La aplicación te cobra sin aviso previo y sin tener su aplicación instalada
Quiero un reembolso.

HOMIES
Kolumbien
22 tage mit der App
Loox hat geantwortet 22. Juli 2023

Hey,
Tal from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!

The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

7. September 2020

can i get help reoving the widget ive dleeted it and its still there on my store and is confusing.

PODSTHETICS
Vereinigtes Königreich
20 tage mit der App
Loox hat geantwortet 8. September 2020

Hey,

Josh from the Loox team here :)

Apps on Shopify automatically lose all access to edit themes once they are removed from a store. This means that apps cannot, on a technical level, remove codes once they are uninstalled.

With that being said, we offer a full guide on how to remove any leftover code on our uninstall email.

Should you need any assistance with removing/editing code, I have already contacted you with how we can proceed.

25. Februar 2021

I used this app based on the basic choice, I could only import 2 reviews, the third reviews was bloqued and a pop up says you should pass to advance plan. not sure if it was only a beug but i unstalled it because of that unfortunatly

BodyBeauty
Frankreich
20 tage mit der App
Loox hat geantwortet 26. Februar 2021

Hey,
Amit K. from the Loox team here :)

Generally speaking, our support team is always happy to help!

From what you're describing, this might be related to a specific detail in your importing process.

I've reached out to you privately to hear more about what you experienced and offer our help.

16. November 2021

mauvais rapport qualité prix. En payant le forfait de base on a quasi rien. il faut prendre le forfait à 34€ pour être tranquille ce qui est un peu abusé pour des reviews.

Snood
Frankreich
20 tage mit der App
Loox hat geantwortet 16. November 2021

Hey,
Amit K. from the Loox team here!

Loox offers various plans for all types of merchants - beginners, advanced, and professionals, starting at only $9.99/month to match the needs of brands of all sizes.

We completely understand that costs are a big part of every merchant's decision of which apps to use.

Loox merchants enjoy great ROI on any plan, by helping acquire new customers, converting visitors to buyers with product reviews, and retaining existing customers with rewards.

To further explain your options with Loox and help you find the Loox plan that suits you best, I contacted you privately and would be happy to continue the conversation over there :)

12. November 2019

lousy company, they charged my credit card improperly, I had free days of experience, I had no plan subscription

Qualycompras
Brasilien
20 tage mit der App
Loox hat geantwortet 12. November 2019

Hey,

Please note that Shopify is in charge of app charges according to their policy here: https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees

We checked Shopify's records, and we can see you installed Loox on October 23rd and started your 14-day free trial which ended on November 6th, which is when Shopify charged you.

If you meant to remove Loox before the trial ended and you're interested in a refund, please contact us and we'll be happy to help!

20. Juni 2023

pas ce que jattendais , lapplication est trop compliqué et je trouve que cest cher par rapport a la concurence , cest une application qui doit etre gratuite

decoprazol
Vereinigtes Königreich
19 tage mit der App
Loox hat geantwortet 21. Juni 2023

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

While Loox offers three different plans, each suitable for a different brand size. I'm confident and positive that we can help you find the plan that best fits your needs.

Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.

I’d be happy to dig deeper into what you are experiencing on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

16. Oktober 2023

On the basic plan you have to pay 10$ a month for the app's Branding to show up on absolutely every page. You're basically paying them to make them publicity. I asked customer service and no help was given apart from "just pay us 40$ a month instead"

gellednails
Spanien
18 tage mit der App
Loox hat geantwortet 17. Oktober 2023

Hey,
Lilach from the Loox team here :)

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan provides you with access to all of Loox widgets and customization options, as well as sending review request emails to collect reviews for your store. While our Scale plan has everything you need to grow your business and increase sales.

In any case, I reached out to you privately to continue our conversation and find the best plan that fits your needs and budget!

19. November 2020

I was told there is a trail of 14 days, although I deleted the app to avoid paying the app as my store wasn't ready yet I was billed for a full month don't use try this app not even for 14 days that's how they lure you in & gues what surprise you get billed.

cinnamonbays
Israel
18 tage mit der App
Loox hat geantwortet 19. November 2020

Hey,
Josh from the Loox team here :)

First, I'd like to assure you we would never charge any merchant during your trial!

I've taken a look at our logs and I can see you removed Loox from your store about 3 days after your 14-day free trial ended, which is why Shopify triggered an automatic app charge.

I'm sorry that your experience wasn't as expected and I have reached out to you privately requesting some additional information, please take a look at your email for an email from our support.

Please know our support team is here 24/7 and always happy to help and answer any questions.

3. August 2023

Uninstalled the app and billing continue thieves. I want my refund today dont use the app unless you want to be stolen!

Water Kicker
Portugal
16 tage mit der App
Loox hat geantwortet 5. August 2023

Hey,
Tal from the Loox team here :)

​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.

​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

16. Februar 2023

First I installed the app and when 14 days free trial ended, I unistalled the app and they charged me 10$

phonera
Serbien
15 tage mit der App
Loox hat geantwortet 16. Februar 2023

Hey,
Tamarry from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.