Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Rezensionen (21.908)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 93 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
30. Dezember 2023

Kedves loox
egyáltalán nem értem miért kell olyan változtatásokat eszközölni hogy ne lehessen testreszabni az appot, és ez engem nagyon dühít. A beállításokban szinte semmit nem találok meg mert nincs is beállítás

V.S Shop
Ungarn
10 monate mit der App
Loox hat geantwortet 1. Januar 2024

Hey,

Ilan from the Loox team here!

I just wanted to touch base and send a quick follow-up regarding the review you left.

We have upgraded our menu to offer better navigation through Shopify, on the main navigation menu at the left side bar.

I sent you a personal message with screenshots and will be happy to take care of you in that email conversation to your full satisfaction.

In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

12. März 2024

trop cher

Babies Bloom
Kanada
3 monate mit der App
Loox hat geantwortet 14. März 2024

Hey,
Lilach from the Loox team here :)

Loox offers several different plans for stores at different stages of their Shopify journey.

We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.

Our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

21. November 2023

drama

ShopGlobalFinds
Niederlande
3 monate mit der App
Loox hat geantwortet 23. November 2023

Hey,
Rotem from the Loox team here :)

I would be happy to better understand what you are experiencing on your end.

I've reached out to you privately, please find our email in your inbox so we can continue the conversation from there

Please also know that our support team is available 24/7 and always ready to provide you with assistance!

5. September 2019

The mobile version of this app is completely broken. They allow zero access to the HTML, CSS, or JS of the app which means that I can't fix what they have broken or customize anything. DO NOT buy the more expensive versions of this for the "Advanced Customization" features if what you want is control over the code because it will NOT give you that control. Overpriced and so not worth it.

GSG Staging Store
Vereinigte Staaten
Fast 5 jahre mit der App
14. Juni 2021

Charged an extra $100 with no explanation. The app is already quite expensive - a random $100 charge is unwelcome. Can't get customer service to respond.

Jackie's Chocolate
Vereinigte Staaten
Mehr als 4 jahre mit der App
Loox hat geantwortet 14. Juni 2021

Hey,

Abby from the Loox team here - I apologize for any confusion on the matter. I'd be happy to explain why you see this charge :)

Our Unlimited plan (which you are subscribed to) is a pay-as-you-grow plan. This means that while there is no limit on the number of emails that can be sent out, we charge based on how many emails are sent each month. This plan is designed to allow you to send out an unlimited amount of emails while paying more the more you send.

To better explain how we charge on this plan, we have reached out to you privately, please lookout for an email from the Loox Support team.

We'd love to work with you to make sure you are satisfied with Loox.

11. Juni 2023

What kind of app disable your access on their dashboard app if you don't upgrade the plan ???

You are greedy and disgusting.

Disabling the messages to new customers if a certain volume of orders is reached, is understandable.

But closing access to the app due to a certain amount of orders ??????

You got so many users already, so many reviews, but yet greed is leading you.

I'm really disgusted of this economic behavior !

As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app.

NEVER AGAIN LOOX !

Divyno
Vereinigte Staaten
Fast 5 jahre mit der App
Loox hat geantwortet 11. Juni 2023

Hey,
Lilach from the Loox team here :)

Loox offers several different plans for stores at different stages of their Shopify journey.

Our Beginner plan is designed for stores starting their journey in the Shopify ecosystem and is limited to your first 500 orders from when you finish the Loox trial.

Our other plans are designed with features that give you more reviews, UGC and purchases that increase the ROI you receive from your subscription.

We definitely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation over email and help you find the plan that's right for your store.

24. August 2018

Glitching in our shop showing 3.5 stars 2 reviews on thumbnail but when you click on the product it shows 5 stars with 5 reviews. I’ve emailed them over a week ago and no response.

Dainty Hooligan Boutique
Vereinigte Staaten
Mehr als 4 jahre mit der App
23. September 2019

Why are customers not allowed to upload multiple photos and videos? Amazon allows this, time to update!

Scarflings
Kanada
Etwa 4 jahre mit der App
Loox hat geantwortet 22. September 2021

(Updated)

Hey,
Amit K. from the Loox team here :)

Thank you for your feedback - truly appreciated!

Loox puts the focus on collecting genuine reviewer content by helping merchants incentivize their customers to submit a photo or video review.

However, we are constantly working on improving our app to give more value to merchants!

We’ve recently released video reviews and we’re definitely looking into adding multiple photos per review in the future as well.

We've taken note of your feedback and we'll take it into account for coming updates.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

2. Juni 2021

You're better off finding another review app. For what they provide, which isn't much, they overcharge and are not small business friendly. In my case, I wanted to stick with it and see how it goes as my business grew, which it did and is doing. Unfortunately, barely anybody leaves a review. A small percentage of a large number is a larger number. But Loox doesn't base their plans off how many reviews you get, they base it off total orders. They care about the denominator (number of orders), rather than the numerator (the number of reviews their app generates), which is pure greed. There's no incentive on their end, and constantly they have wackjobs and robots trying to upsell you. I'm going to seriously consider using another app, I just need to have the time to do so. FYI, many larger shopify stores use other review apps like Yotpo. Clearly at scale they must be able to denote the lack of legitimacy of Loox. Apparently it's not big business friendly either! Look passed the reviews and actually read the fine script, see how they charge you, and don't make the mistake of starting with Loox.

Hipsters Remedy
Vereinigte Staaten
Mehr als 3 jahre mit der App
Loox hat geantwortet 2. Juni 2021

Hey,
Yishai from the Loox team here.

We appreciate your feedback and I'm sorry to hear you have not found the value you were looking for in your current Loox plan.

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

It seems that your account, which on the current plan is able to send 100 emails per month, has exceeded this quota. Please note that Loox does not count the number of orders but the number of emails it sends to your customers asking them for reviews.

Our Success team would love to talk to you and give you all the tips and best practices that will increase the number of reviews you get each month and increase the return on investment on your monthly subscription :)

We have sent you an email to continue this conversation and make sure you get the value in Loox that over 100K stores know and love!

20. Januar 2024

c

Holo-Fast
Frankreich
Etwa ein monat mit der App
Loox hat geantwortet 22. Januar 2024

Hey,
Lilach from the Loox team here!

Our customer support team is available 24/7 at support@loox.io, and we would be happy to help you with any questions you have.

I've reached out to you privately to provide you with further assistance :)