Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Rezensionen (21.802)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 93 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
20. August 2024

Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.

Pillow Strap
Vereinigte Staaten
11 monate mit der App
Loox hat geantwortet 22. August 2024

Hey,
Tal from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.
Loox offers several different plans for stores of all sizes and needs. Our Beginner plan is designed to be the first step for stores that are starting their journey.

Our review solution helps merchants scale and grow their business by collecting UGC and increasing their sales as a result of better social proof.

We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment for merchants at any stage.

In any case, our support team is available 24/7 and always happy to help.

30. Oktober 2024

I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both support@loox.io and Success@loox.app both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!

Free Luma
Vereinigte Staaten
4 monate mit der App
Loox hat geantwortet 31. Oktober 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

Our team reached out to you privately, and we're here to help get this sorted out.

2. Oktober 2024

When I started using loox they were amazing and always willing to help. The last customer service experience left me baffled, and I ended up canceling and moving to another review app.

by Kin Aesthetics
Vereinigte Staaten
Fast 2 jahre mit der App
Loox hat geantwortet 5. Oktober 2024

Hey,
Rotem from the Loox team here.

I'm truly sorry to hear about your recent experience with our support.

We take pride in our support, and I would love to have the chance to make it right.

I have contacted you privately, and I would be more than happy to help you resolve any issues.

17. August 2024

We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked.

It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product.

This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.

Number Artist
Vereinigte Staaten
7 monate mit der App
Loox hat geantwortet 18. August 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve contacted you privately through our support and am here to ensure we get this sorted out together.

13. August 2024

If you export the reviews Loox gives you highly compressed images so you can't use other apps, even though they could just give the high resolution URL. This is a dodgy tactic. I am switching all stores to judge.me who can mimic the style for a fraction of the cost ($15pm) with more features. I would avoid !

Word Memories
Australien
Mehr als ein jahr mit der App
Loox hat geantwortet 15. August 2024

Hey,
Shany from the Loox team here.

I'm genuinely sorry to hear your experience with Loox was not as you expected. Your reviews export file from Loox includes links to your photo reviews in the best quality determined by our system. I would be more than happy to help you resolve any issues.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

3. Oktober 2024

Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...

Tech Horizon Labs
Australien
Etwa 2 monate mit der App
Loox hat geantwortet 5. Oktober 2024

Hey there,
Sara from the Loox team here :)

Loox can be uninstalled at any time just like any other app by removing Loox from your Shopify apps menu.

As soon as Loox is uninstalled, Shopify stops triggering new app charges. Sometimes, a pending app charge that was triggered before you uninstalled Loox may still appear on your invoice.

I've reached out to you via email regarding your refund, and look forward to providing you with additional assistance there!

22. September 2024

This app is messing with my Google Shopping conversion tracking. I don't recommend the upsell feature because it interferes with the conversion on the thank you page, since not all customers are visiting the thank you page after the upsell page appears.

Attitude Fashion
Vereinigte Staaten
13 tage mit der App
Loox hat geantwortet 24. September 2024

Hey,
Rotem from the Loox team here.

Thank you for taking the time to share your experience with Loox.

I have sent you a private message through our support. I'd be happy to assist you in setting up the Google Shopping integration and ensure that everything is in order on your Post-purchase Upsell feature settings.

23. Oktober 2024

very bad. no response. I have been asking for help for days. they charge me if I do not use the application. I have written for 4 days and they do not help. disgrace

Sevinkutusu
Vereinigtes Königreich
29 tage mit der App
Loox hat geantwortet 24. Oktober 2024

Hey,
Arielle from the Loox team here.

I'm truly sorry to hear that your experience with Loox was not as you expected.

I see that you've contacted us and that our reply was not received.

No worries, I've personally reached out to you through the email assigned to your store and am happy to resolve this as soon as possible.

16. August 2024

BE CAREFUL with this application. When you have a lot of orders, you pay accordingly. I received a $450 bill in 15 days.

All Cars
Frankreich
4 monate mit der App
Loox hat geantwortet 17. August 2024

Hey there, Arielle from the Loox team here.

We understand how stressful it can be to receive an unexpected charge.

Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.

We've reached out to you privately via email and look forward to continuing this conversation there.

9. September 2024

Doesn't let you export chosen reviews and more than 20 at a time

Novamart
Vereinigtes Königreich
14 tage mit der App
Loox hat geantwortet 10. September 2024

Hey,
Shany from the Loox team here.

I'm sorry to hear your Loox experience was less than you expected. I'd be more than happy to help you resolve any issues.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)