Loox ‑ Product Reviews App
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I was really excited about Loox at first - it seemed like the perfect fit.
The design is clean and it looks great on-site, but once it’s set up, the functionality just isn’t where I expected it to be. It’s not intuitive to manage ongoing review requests, and I couldn't easily see who had received emails or who was still in the queue. For the price, I expected more visibility and control. It’s a good-looking tool, but lacks too many basics to justify the cost long-term.
Hi,
Thanks for taking the time to leave a review. I'd be happy to clarify this.
Review request emails can be managed from the Orders page of your Loox admin.
We always aim to make Loox as easy and intuitive as possible, and your input is truly helpful as we continue to improve.
I’ve sent you an email with more information on this and to hear more about your thoughts on what would help Loox improve the experience for you. I'll be happy to hear more of your thoughts there.
not as good as it says, either too complex or simple not good app... we dont care... it does nothing for us except take time and energy....
when trying to cancel to use another they make it near impossible to do... not cool , not cool at all. very disappointing.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Just OK. Overpriced for what it does. There are other options that do the same that don't cost as much.
Hey,
Thank you for your feedback.
Loox is a visual-first platform that collects more photo and video reviews than anyone else in the industry. Our app quickly delivers high value by helping you gather impactful reviews, boost conversion, increase retention, and drive referrals. We also offer attentive, high-quality support.
I reviewed your settings and would love to offer some suggestions to help you benefit more from Loox. I’ve sent you an email—please reply whenever it works for you.
Thanks,
Rotem from the Loox team
Leider nur auf englisch
Hey,
Thanks for your feedback, I'll be happy to clarify this!
While the Loox app itself is currently available only in English, we do offer options to fully customize and translate all customer-facing content, like widgets, emails, and even customer reviews, into your preferred language.
I’ve reached out via email to walk you through all the translation options and answer any questions you may have. Feel free to reply whenever it’s convenient—we’re here to help!
Thanks,
Amit from the Loox team
Funcionava no inicio faltando 2 dias pra finalizar o prazo de avaliação não tá mais funcionando igual antes dá erro e não baixa as avaliações.
Hey,
Tamarry from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together
Thank to Support for looking in to the below. But, for me it is still an issue. The reviews for my store are fed in to Google and then my reviews are shown on my competitors Google searches. I stand by the fact this is a major flaw.....
Major Flaw. Example...we have a product that we have 65 5* reviews on. When a customer searches Google for the item every other retailer selling the same product shows up with 65 5* reviews.
This just isn't fair when I'm the one spending over £150 a month to get the reviews.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox offers several ways to boost organic traffic and display your rating on Google's search results, including integrating with Google Shopping.
I’ve reached out to you privately through our support and I'm happy to help you set this up on your account :)
Used to be a great app. Recently with updates and the addition of the Carousels the design and appearance of the app is quite ugly and filled with bugs. Half of the reviews don't even show up. Customer service is pretty quick but it's like pulling teeth to get anywhere. Have been speaking to customer service for an hour and a half with just stupid back and forth.
It works, but is a Very basic app for the expensive price they charge, I would recommend other similar apps, that have a more reasonable price.
Hey,
Lilach from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones.
I've reached out to you privately through our support so that we continue the conversation through email :)
There are a few things to criticise about the app, such as: the pricing, the lack of support for custom CSS, the integration via iFrame, which is somewhat outdated, the bad Mail templates and a few other issues that competitors do better. But: the developers has contacted us in the meantime and asked about the change requests and the criticism. We find this very positive. When the changes come, we will gladly change our rating as well ...
Hey,
Sapir from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Keeping the app user-friendly and easy to use, we offer many customization options that are easier to use, but might not offer full custom CSS.
We have released a lot of features in recent years, including various customization options for both displaying reviews and collecting reviews via email, which I could see you have not implemented in your account yet. I’d be more than happy to help you find customizations that work for your brand.
In regards to cropping Images, Loox does not support changing customers’ reviews, hence editing the customers' photos in this manner is not possible.
In any case, I've personally reached out to you through our support email to elaborate further on a few of our available features.
good app but forces you to spend almost $100 per month on it. Totally stupid strategy. Im revoking access given to it.
Hey,
Tamarry from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve personally reached out to you and be happy to see how we can assist.