Loox ‑ Product Reviews App
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Still waiting for my refund after being charged and asked to pay again
Hey, I’m sorry to hear about your experience so far.
I see that you've contacted us and that our reply was not received.
I’ve reached out to you via the "Contact Us" form in your store and would be happy to continue the conversation there and address any more of your concerns.
Thanks,
Arielle from the Loox team
Widgets are glitchy; I find myself having to deactivate and reinstall a widget so the settings can reset. For example, deselecting 'show thumbnail' on the pop up widget doesn't work, or making small updates to other widgets. I found it annoying that you can't make email marketing a requirement to receive the discount with the onsite referral widget. The customer service is strange; I was wondering if I was speaking to bots. They completely misunderstand my question or ignore it altogether. I installed Klaviyo and cannot find that Loox integrates with them. I emailed Loox and they ignored that question and went on to a different one. I appreciate how modern the widgets are and how easy to use the app is, including customization features. But when I compare it to judge.me, I can't help but feel like I'm paying significantly more just for something "prettier."
Hey,
Rotem from the Loox team here.
Thanks for sharing your feedback.
I'm truly sorry to hear about your recent experience with our product and our support. I would love to have the chance to make it right and help with any unresolved issues.
I have contacted you privately, and I would be more than happy to continue the conversation there.
I was really excited to move from another app as Loox seemed to have everything I need for my store which relies heavily on reviews to generate sales. The previous review app posted all of our reviews to our FB business page. Loox DOES NOT even though they claim they syndicate reviews to Meta.
Given that, we will need to find a differently platform for our reviews and referrals.
Hey,
Rotem from the Loox team here.
Thanks for sharing your feedback. I'm truly sorry to hear your experience with Loox is not as you expected.
Loox offers an integration that syncs your reviews with Meta, allowing you to showcase your reviews on your Facebook and Instagram shops. Plus, you can easily share your reviews on social media directly from your Loox dashboard.
In any case, our support team is available 24/7. Please don't hesitate to contact us with any questions or requests you have.
Loox comes with a lot of features, however the implementation has a lot to be desired. Having to go back and forth to review customization changes is annoying. The customization leaves a lot to be desired. If you need a simple review app with a d variety of different features then this works. Besides that honestly, a pain to setup.
This is a great platform for showing off reviews of my online store to people who are skeptical about shopping on my online stores.
Almost the reviews app I needed. Here's what's missing:
- You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service.
- You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck.
- You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience with Loox.
We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)
moin compliquer les etapes. merci
Hey,
Thanks for sharing your feedback with us! We’re always looking to improve, so we’d love to hear more about what felt complicated for you.
We’ve followed up privately to better understand your experience and help make using Loox as smooth as possible.
Thanks,
Rotem from the Loox Team
Easy to use but issues with reviews not showing on product page????
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
not very easy to use the dashboard
Hey,
Arielle from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected, and I appreciate your feedback.
I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
It's hard to change settings for different features.