Loox Product Reviews & Photos , 15.076 reseñas
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Atrociously expensive for what they offer. No way to transfer reviews to other apps if you ever want to move. The only way you can get reviews is in excel format which is useless. For the amount they charge they should have a system to sync reviews across Google, Shopify store and social media. I paid them $35 every month for a year and then stopped because it is a waste of money.
Hey,
Amit from Loox here.
Please note that Loox offers plans to fit all business sizes and situations - from a small starting business to big brands selling worldwide.
No worries, I've reached out to you privately and I'd be more than happy to work everything out with you and help you make the most out of Loox.
Please find our message in your email inbox :)
I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!
Hey,
Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme.
I would really like to figure this out with you. I sent you an email to continue this conversation privately.
Have uninstalled Loox from several stores but they keep charging me. I have contacted them but still no reply. DO NOT RECOMMEND
Hey,
Tamarry from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Once Loox is uninstalled in your stores, you shouldn't receive additional charges.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
Delete it sooner the better. if you grow the price will be extremly high, if you earn $1 per order, you see you reach 300 orders it will charge you at least $35 per month. which means 10% net profit this APP will take from you, crazing. and there is no way you could export the images if you want to unistall.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
You can export the reviews collected for your store, including the photos, directly from the app or through our support team.
I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)
drama
Hey,
Rotem from the Loox team here :)
I would be happy to better understand what you are experiencing on your end.
I've reached out to you privately, please find our email in your inbox so we can continue the conversation from there
Please also know that our support team is available 24/7 and always ready to provide you with assistance!
The fact it makes you pay an extra $25 usd to be able to send more then 100 review requests is WRONG! I don't want all the other BS features you offer otherwise I would have already upgraded. I loved this app because of the option to have photos but now I will be looking for a new app.
Hey,
Amit from the Loox team here.
Loox offers plans to fit all business sizes - from small starting businesses to big brands selling worldwide.
We are confident that our product can provide a higher ROI for stores with significant sales.
I've reached out to you privately, kindly check your email inbox :)
They're literally stealing money with their plans.
Our store got charged $400 last month for a plan we didn't choose.
Hey,
Rotem from the Loox team here.
While I understand it's stressful to get a charge you weren't expecting, the plan and its pricing were presented and approved by your team and no money whatsoever was taken without prior approval of the plan's terms.
Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.
Since our plans are designed to scale with you, they include additional charges that are based on your usage of the system each month. The charges you are referring to are usage fees which were triggered through the use of the system as mentioned in the subscription's terms.
We completely understand that costs are a big part of every merchant's decision about which apps to use and we've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you personally to explain the situation further and to find a resolution with you.
After the free trail, it left me the rating in all products and the code, which now has to be removed by someone who knows how to do it. thanks for nothing loox!
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
péssimo
Hey,
Amit from the Loox team here :)
I'd be happy to help you with anything you might need assistance with!
I've reached out to you privately, please find our email in your inbox and we'd be happy to continue from there.
The GUI is pretty bad and difficult.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I'm here to ensure we get this sorted out together.