Loox ‑ Product Reviews App
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BEWARE - All YOUR customers and YOUR reviews (as payment for the app up until the point of cancellation has been made to loox) will be taken from you should you decide to cancel loox.
A gross over stepping of authority. You can choose NOT to have all YOUR hard earned reviews deleted by loox by continuing to pay them indefinitely.
YOUR CUSTOMERS ARE YOURS.
ALWAYS OWN, YOUR OWN CUSTOMERS REVIEWS.
Hey,
Amit from the Loox team here :)
You have access to all the reviews you collected through Loox, and you can export them at any time, like so :
https://help.loox.io/article/21-how-do-i-export-my-reviews
If you no longer have access to your Loox admin please don't hesitate to contact our support team and we'd be more than happy to help!
Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
Convenient app for reviews but they hide almost the majority of their features behind multiple tiered paywalls.. For basic branding features or settings they try and force you to pay upwards of $60 a month for their "pRo" plan.
What a ridiculous price for literally a review widget and to change the wording of request emails. Money hungry app, consider other apps with the same features for a FRACTION of the price.
Hey,
Amit from the Loox team here!
Loox offers different features on different plans to match the growth of each merchant and their brands.
In addition, customizing the email text is available on all plans including the $9.99 (Basic plan).
You can do that through your Loox admin, in "Collect reviews" under "Review request email".
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!
Hey,
Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme.
I would really like to figure this out with you. I sent you an email to continue this conversation privately.
Biggest mistake i ever made on shopify just to installed this App! once you subscribe there is no way out! even if it says uninstalling app from shopify store will be automatically unsubscribe ! thats not true ! billing keeps coming ! no answer from support or email! its discusting!
Hey,
Lilach from the Loox team here :)
It might be that an app charge is already included in an invoice before the app is removed and, hence, still appears after it is uninstalled.
I see that we had a conversation with you regarding this charge.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
trop cher
Hey,
Lilach from the Loox team here :)
Loox offers several different plans for stores at different stages of their Shopify journey.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
Our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
horrivel, não consigo subir nada de avaliações. não é nada sujestivo e o suporte ao cliente é horrivel.
Hey,
Abby from the Loox support team here - happy to help :)
I'm truly sorry to hear your experience with Loox did not live up to your expectations.
Loox offers a seamless migration from previous apps and sources through our import template and one-click importer for supported apps.
Our world-class support team is also available 24/7 to help you with questions you have.
I would be more than happy to work together with you to resolve any issues that have come up and to dig deeper into what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
The fact that you ask permission to take every single drop of data from the store for the app to be installed even though you are a paid app is disgusting.
Hey,
Josh from the Loox team here :)
Loox, like all apps on Shopify, requires certain permissions to provide our services. Each permission that we ask for is purely for the proper functionality of the app and it's services as both our merchants and their customer's privacy is important to us.
I also want to assure you that we would never use any data from your store outside of the reasons that we specifically require.
You can find an explanation of each permission and why we need it here:
https://help.loox.io/article/82-what-permissions-does-loox-ask-for-and-why
I would be more than happy to address any additional concerns that you may have.
An email is waiting for you from our Support team.
I used and understanding this app and this is very useful for my shop. It is very suitable for my shop
I have subscribed to a basic subscription but after reaching 500 orders, it is no longer possible to enter into the application to manage customer reviews that are already registered. I can't modify anything anymore !!! However, I continue to pay normally my monthly subscription. Loox asks you to switch to the higher plan otherwise you can't enter the application to manage the existing customer reviews !!! What a shame!
Hey,
Josh from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected.
Loox offers several different plans for stores of all sizes and needs.
Our Basic plan is designed for stores who are beginning their journey on the Shopify ecosystem to help them get their footing and start growing.
Our other plans, which are designed for stores of larger scale, provide a higher ROI for your store.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention the increase in reviews you will receive.
We have contacted you personally to assist you further on the matter.
Please check your email for an email from our support team :)