Loox ‑ Product Reviews App
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It's not $9.99 as it says, instead it's $14.99
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.
Unbelievable - Here on the app page it says the basic version is 9,99 - once downloaded the basic price is suddenly 14,99 - with hardly anything included. Sorry for me the app has already lost trust by just installing it - they should correct the prices in the app store in the first place. Of course I deleted it right away
Hey,
Dor from the Loox team here.
I'm sorry to hear about what you've experienced!
Please note that Loox offers several different plans for stores at different stages of their Shopify journey.
Additionally, all Loox plans have the option of adding the Loox Referrals feature, which has an additional fee to the monthly payment, depending on the plan you're on.
However, it is not mandatory and you can definitely still enjoy the Basic plan without referrals for $9.99/month.
In any case, I've reached out to you privately to try and solve this together :)
Hey, thank you for your feedback. I noticed that you left a 1-star review without additional comments, and I am sorry to hear that your experience didn’t meet your expectations. I've contacted you through email and would love to help with any questions you may have.
Best,
Shany from the Loox team