Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
2 de noviembre de 2023

Loox was great a few years ago. Now, as much as I try to configure Loox in any of my stores, it's impossible to change the display of reviews. And support is just ignoring messages.
Totally not recommended.

planetdobara.hr
Lituania
27 días usando la aplicación
Loox respondió 3 de noviembre de 2023

Hey,
Yishai from Loox here - It seems that the email connected to your Shopify store is not receiving our responses as it might be configured incorrectly.

Could you please send our support an email directly from your preferred email address (to support@loox.io)?

We will make sure to help you configure and optimize your account!

18 de agosto de 2023

Overpriced for what it does.

Usages charges on top of expensive billing. LOOX has always been expensive but now is just insane.

Wouldn't recommend for small business.

HeyBuddy Club
Estados Unidos
Casi 2 años usando la aplicación
Loox respondió 20 de agosto de 2023

Hey,

Amit from the Loox team here!

Loox offers plans to fit all business sizes and situations - from small starting businesses to big brands selling worldwide.

We are confident that our Growth plan can provide a higher ROI for stores with significant sales. Even with the higher price, the app pays itself back by increasing conversion within the first couple of customers, not to mention the increase in reviews and social proof you will receive.

In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

29 de septiembre de 2023

i am dissapointed.. most of the reviews dont tranfer and one them it mentioned the price and I cannot take it out so not so happy

Luxxy&Chic
Estados Unidos
12 días usando la aplicación
Loox respondió 1 de octubre de 2023

​Hey,
Rotem from the Loox team here :)

Loox enables you to import reviews from all previous sources and our support team is always available to assist with this process.​
​​
I would be happy to understand better what you are experiencing on your end.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!

1 de noviembre de 2023

The GUI is pretty bad and difficult.

Mavenza
Estados Unidos
Alrededor de 1 mes usando la aplicación
Loox respondió 2 de noviembre de 2023

Hey,
Tal from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I'm here to ensure we get this sorted out together.

Fecha de modificación: 27 de junio de 2023

Was using the app and it worked perfectly and out of the sudden they disable access on their dashboard app if you don't upgrade the plan ???

next plan says and i quote "300 review requests included in base price + $28 per additional 300 emails" but there is no way to limit how much you want to spend so you could easily pay hundreds of dollars without control over it!

Disabling the messages to new customers if a certain volume of orders is reached, is understandable.

But closing access to the app due to a certain amount of orders ??????

As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app.

NEVER AGAIN LOOX !

Touche Sport | Argentina
Argentina
Casi 2 años usando la aplicación
Loox respondió 27 de junio de 2023

Hey,
Lilach from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets.
From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan ($9.99) is designed for stores that are starting their journey and is meant to help them grow their business.

We completely understand that costs are a big part of every merchant's decision about which apps to use.

We've built Loox to provide a great return on investment on all of our plans.

I've also personally reached out to you and am happy to continue the conversation with you privately.

3 de julio de 2023

this app will drain your money, there is no way to setup a spending limit for automatic reviews they will keep charging you 28dollars per 300 emails which is really expensive, I can't find anyway to stop these automatic reviews.

Un Bracelet
Reino Unido
Más de 2 años usando la aplicación
Loox respondió 4 de julio de 2023

Hey,
Tamarry from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month.

This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months, you automatically pay less.

We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.

All our plans, including those for larger-scale stores, have an extremely high ROI.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

19 de septiembre de 2023

Great app perfect for any store to use

Heaven Sent
Estados Unidos
22 días usando la aplicación
21 de julio de 2023

Keep your eye on your bank. They charge extra. Even after I deleted the app, they continue charging me. I spoke with them, and they refunded me the first time. However, they are still charging me, and right now, I have this problem every month.

Sara Style
Estados Unidos
Alrededor de 1 mes usando la aplicación
Loox respondió 22 de julio de 2023

​Hey,
Tal from the Loox team here :)

​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!

The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.

​I see that we have refunded you for both charges and that you have uninstalled Loox.

​Therefore, Shopify should be stopping all future app charges.

I’ve personally reached out to you regarding your refunds and am happy to continue the conversation with you privately.

11 de junio de 2023

What kind of app disable your access on their dashboard app if you don't upgrade the plan ???

You are greedy and disgusting.

Disabling the messages to new customers if a certain volume of orders is reached, is understandable.

But closing access to the app due to a certain amount of orders ??????

You got so many users already, so many reviews, but yet greed is leading you.

I'm really disgusted of this economic behavior !

As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app.

NEVER AGAIN LOOX !

Divyno
Estados Unidos
Más de 4 años usando la aplicación
Loox respondió 11 de junio de 2023

Hey,
Lilach from the Loox team here :)

Loox offers several different plans for stores at different stages of their Shopify journey.

Our Beginner plan is designed for stores starting their journey in the Shopify ecosystem and is limited to your first 500 orders from when you finish the Loox trial.

Our other plans are designed with features that give you more reviews, UGC and purchases that increase the ROI you receive from your subscription.

We definitely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation over email and help you find the plan that's right for your store.

10 de julio de 2023

Used it for months, but then they randomly started charging me a $35 usage fee on top of the subscription fee. On top of that, the app randomly stopped working for 2 days and I couldn't import reviews - then days later all of the reviews I tried importing all came flooding in. By that point, I had already moved on to AliReviews instead. Much better review app.

Enchantify
Estados Unidos
3 meses usando la aplicación
Loox respondió 12 de julio de 2023

Hey,
Lilach from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I can see you were subscribed to our Growth plan, which starts at $34.99/month. This plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This is our most popular plan, and is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

If you experienced anything out of the ordinary regarding your setup, please let us know. We'll gladly investigate further and ensure you get up and running as soon as possible.

I’ve personally reached out to you and am happy to continue the conversation with you privately.