Loox ‑ Product Reviews App
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Loox comes with a lot of features, however the implementation has a lot to be desired. Having to go back and forth to review customization changes is annoying. The customization leaves a lot to be desired. If you need a simple review app with a d variety of different features then this works. Besides that honestly, a pain to setup.
This is a great platform for showing off reviews of my online store to people who are skeptical about shopping on my online stores.
Almost the reviews app I needed. Here's what's missing:
- You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service.
- You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck.
- You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience with Loox.
We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)
Not sure, just getting started
Hey,
Arielle from the Loox team here :)
We are excited to have you join us here at Loox.
If you would like to reach out to us privately, I'll be more than happy to help with setting up!
Not bad
Hey there,
Sara from the Loox team here :)
Thanks so much for taking the time to leave us a review!
I've reached out to you via email to see how we can be of further assistance- I look forward to continuing the conversation there.
It's hard to change settings for different features.
I love Loox but the email reviews that customers can't review right on the email are annoying. it has to take me to the page.
The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend.
I would have loved to work with it, but decided against it for two reasons:
A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is shortened.
B) The pricing is insane! You basically need the 39$ plan if you want to customize it to your needs – while other apps cost only a half or third.
I really would love to work with Loox. If there may come a time when the pricing is more affordable for smaller shops like mine – let me know and I'm in.
Hey,
Sara from the Loox team here :)
Thank you for your valuable feedback!
I've reached out to you privately via email and look forward to continuing the conversation there.
Bonne application; j'ai aimé l'utiliser
BIEN RIEN A DIRE MERCI