Loox ‑ Product Reviews App
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Almost the reviews app I needed. Here's what's missing:
- You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service.
- You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck.
- You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience with Loox.
We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)
just installed app. will let you know later after using the app.
Hey,
Arielle from the Loox team here :)
We are excited to have you join us here at Loox.
I've reached out to you privately in order to help set up Loox!
It's glitching. Kept saying I didn't add widgets or rating and it won't let me send this (at least the last 2 tries)
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!
Pas possible d'apporter les memes commentaires sur le meme produit
Hey,
Arielle from the Loox team here.
I’d be happy to dig deeper into what you are looking to achieve.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
It's hard to change settings for different features.
The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend.
I would have loved to work with it, but decided against it for two reasons:
A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is shortened.
B) The pricing is insane! You basically need the 39$ plan if you want to customize it to your needs – while other apps cost only a half or third.
I really would love to work with Loox. If there may come a time when the pricing is more affordable for smaller shops like mine – let me know and I'm in.
Hey,
Sara from the Loox team here :)
Thank you for your valuable feedback!
I've reached out to you privately via email and look forward to continuing the conversation there.
I love Loox but the email reviews that customers can't review right on the email are annoying. it has to take me to the page.
Not sure, just getting started
Hey,
Arielle from the Loox team here :)
We are excited to have you join us here at Loox.
If you would like to reach out to us privately, I'll be more than happy to help with setting up!
Not bad
Hey there,
Sara from the Loox team here :)
Thanks so much for taking the time to leave us a review!
I've reached out to you via email to see how we can be of further assistance- I look forward to continuing the conversation there.
I would not recommend to beginners as 40$ a month is a lot
Hey,
Rotem from the Loox team here :)
I appreciate your feedback.
At Loox, we offer different plans to suit our merchants' journey and business scale, and all our plans deliver exceptional ROI. We're confident the app will pay for itself by boosting conversion, retaining customers, and attracting new ones.
I'm happy to discuss your specific needs further and explore how we can better meet your expectations. I've contacted you privately through email to continue the conversation there.