Loox ‑ Product Reviews App

Be careful with this app. It draws you in with the beginner plan, but once you reach the quota, a number of limitations appear that were never clearly explained when signing up.

Communication then becomes extremely poor, and I was given incorrect information on more than one occasion. Although they say you can continue using the beginner plan, you are required to complete multiple steps every time just to access the Loox app. Most of the time these steps aren’t even available, which means you can’t actually use the app.

I WOULD STRONGLY ADVISE SEARCHING FOR A MORE RELIABLE LONG-TERM REVIEW SOLTUION

Gran app, nada como reseñas reales para que más personas se convenzan de comprar en tu tienda. La app es muy amigable y sencilla de utilizar y el servicio post compra es muy bueno, Leogen es quien siempre atiende todas mis dudas y resuelve cualquier situación con la que requiera ayuda y nos da un excelente servicio.

we own several store and loox is our default rating app. when I have issues with the diaplay, the support team provide helps instantly and solve the problem in no time. thank you so much Leogen. I really appreciate your help. highly recommended app.

El servicio de soporte es excelente

This App has helped us tremendously with managing customer photos and product recommendations. It saves significant time, allowing us to focus on fulfilling orders rather than manually updating the website.

The personalized photos provide a unique perspective compared to our standard displays, which adds great character to our business page.

Jen C was great help with my query and helped me get the info I needed. Overall the app is a great experience and we now hold around a 30% submit rate for reviews. Only negative is the discount control for referrals isn't the same as review discounts.

Mary was incredibly helpful with the export process. She guided me through every step clearly and made the whole experience stress-free. Highly recommend! f

Works amazingly on my Shopify store! So easy to use and set up as well as many options for how you would like reviews displayed. The automated review emails are game changing

I'd give zero stars if I could. The "write your review" box did not show at all on mobile. I reached out to support for help and was met with the agent telling me how it does work and I am not refreshing/clearing my cache (which I did several times). She took an extremely long time to respond and couldn't figure it out after almost one hour. Once I complained that it is still not showing for the 4th or 5th time she finally decides to "escalate" the issue. I told her to forget it and I'll just uninstall this app and find a new one that is more user friendly. Loox support is terrible and doesn't know how to solve what seems to be simple issues. I do NOT recommend anyone download this app. Your customers should not have to message you asking how to leave reviews, that isn't a good look for my website and its frustrating. Please look elsewhere.

Switched from Okendo to Loox and it is WAY BETTER. It is so much more design-friendly, easy to navigate, and cheaper. George from support is so helpful and quick to reply!