Loox ‑ Product Reviews App
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LOOK FOR ALTERNATIVE APPS. DO NOT USE THIS OR PAY FOR SCALE PLAN. Loox Used to be a good app. When contacting them with a issue in order to help me i had to upgrade my plan and then when i got in touch after upgrading they close the chat as soon as they get a chance so without any human help.
Hey, thank you for your feedback, and sorry to hear about your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. Our support team agents close the chat when no response is received for over 5 minutes, which I see is what happened in your case. However, you can always reach out again and we'd be happy to assist. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.
Best,
Sara from the Loox team
The app is overpriced and charges additional fees during use without clear notice. I don’t recommend it.
Hey,
I’m sorry if there was any confusion about the charges. We want to make sure our pricing is straightforward and transparent. We’re committed to offering tools that truly support your growth - helping you attract more customers, increase conversions, and inspire repeat purchases. We're sorry your experience didn’t reflect that.
I’ve reached out via email to go over your plan with you and answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!
Cuidado a la hora de cancelar es una traba para segirte cobrando,aunque la elimines te sigue cobrando, es una estafa
I’m sorry to hear that the recent charges came as a surprise. Loox follows Shopify’s app charges and billing cycles policy - as long as Loox remains installed on your store, Shopify will continue to generate app charges. I noticed that Loox is currently still installed on your store, which is why these charges are still appearing.
I’ve reached out via email to walk you through the uninstallation process and would be happy to continue the conversation there and address any additional concerns you may have.
Thanks,
Amit from the Loox team
SON UNOS COMPLETOS ABUSIVOS!!!! CUIDADO SI ESCALAS PORQUE POR SUS HUEVOS TE COBRAN SOLO POR TRANSACCIONAR ORDENES, SON UNOS ESTAFADORES ENGAÑOSOS! CUIDADOOOOO
Hey, Omer from the Loox team here. I'm sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and within the app. I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.
Complete scam do not use this platform, they charge you 40$ for every 300 orders you get, for doing NOTHING. no sending reviews, no nothing, just a flat 40$ per 300 orders. the audacity for a review app to do that is astounding.
Hey, I’m sorry if there was any misunderstanding about the pricing of your plan. We do our best to keep our pricing as transparent as possible. Loox offers various plans to accommodate stores of all sizes and budgets - from just stores starting out to stores with tens of thousands of orders a month. I’m happy to walk you through your current plan and go over all the details and see if another one of our plans might be a better fit for your store's current needs. I've reached out to you via email and am looking forward to continuing the conversation there.
Best,
Sara
My $9 plan is no longer available and I can't access my reviews to export them because I've been paying monthly for the last 2 years but they are saying it's a free trial. The new plan is 4X the amount and I would like to use a new review app without being forced into their higher plans that do not work for my small business. After speaking to the rep, none of the info provided work and I still can't access the old reviews
Hey, I'm happy to clarify! You can always export your reviews from Loox, even after you've uninstalled. Additionally, Loox offers several different plans for stores at different stages of their Shopify journey, including a $12.99 plan for merchants who are just starting out. I’ve reached out to you via email, and I'm looking forward to helping you find the plan that works best for you.
Best,
Sara from Loox Support
It is too expensive. More apps do the same way cheaper than this one. I was paying 10usd and suddenly they change me to 30usd per month. They are counting all the orders, my store is COD but not all orders are paid, so they should not count.
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
All of the details of the plan are present when accepting the plan.
I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
Was using the app and it worked perfectly and out of the sudden they disable access on their dashboard app if you don't upgrade the plan ???
next plan says and i quote "300 review requests included in base price + $28 per additional 300 emails" but there is no way to limit how much you want to spend so you could easily pay hundreds of dollars without control over it!
Disabling the messages to new customers if a certain volume of orders is reached, is understandable.
But closing access to the app due to a certain amount of orders ??????
As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app.
NEVER AGAIN LOOX !
Hey,
Lilach from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets.
From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan ($9.99) is designed for stores that are starting their journey and is meant to help them grow their business.
We completely understand that costs are a big part of every merchant's decision about which apps to use.
We've built Loox to provide a great return on investment on all of our plans.
I've also personally reached out to you and am happy to continue the conversation with you privately.
Cobros sorpresivos, este mes nos han cobrado el doble y no hay donde dirigirse para hacer el reclamo correspondiente. Pésima app, cobros fantasmas, hay otras que son gratuitas y hacen exactamente lo mismo.
Hey,
Rotem from the Loox team here :)
I'd be happy to dig deeper into this.
I’ve contacted you through our support regarding the charges you see, and I'm here to ensure we get this figured out together.
2023: Works great. Maybe a little early to draw a cohesive conclusion, but compared to the reviews app in Vitals this works much better, both on the customer end (adding reviews, getting reward, receiving mails), and administering and displaying the reviews.
UPDATE 2025:
We contacted Loox to get a feedback on why they haven't informed us clearly enough how much the additional orders would cost us or why the haven't moved us over to the Unlimited plan.
Since this isn't displayed clearly in the app itself, only when you go through the Shopify bill this hasn't caught our attention until now, leaving us with a total bill to Loox this year at $USD 9959.76…
On their website or in the app itself they do not inform users about the "Unlimited" plan (299$ per month) that is shown in the Shopify App Store.
When I flagged this to the chat support I was very quickly stopped and moved over to email and the chat was reset.
So if you're wondering why Loox is doing so well?
Look for the fine/hidden print in the plan.
Hey, I’m sorry to hear about the confusion around your billing. We do our best to keep our pricing as clear as possible, with all details available on our website, Shopify listing, and within the app. We really appreciate your feedback on this- and we're always trying to improve the user experience. I’ve reached out via email to go over your plan with you and figure out which Loox plan will work best for you. Please feel free to reply whenever it’s convenient - we’re here to help.
