Loox ‑ Visual Product Reviews
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This review pains me because loox has been such an instrumental part in my companies growth but their is a horrendous referral glitch that has cost my company over 50,000 in free sales this month. Upon further review these were mainly fraudulent. I have begged loox to turn off the referral feature but they said it is not possible. I have two companies both doing well over a million a month and am going to hope that writing negative reviews actually will get some traction. You guys used to rock but need to address this issue as it is costing my company far too much money.
Hey,
Thank you for your feedback, and I’m sorry to hear about your recent experience with Referrals. I'd be happy to clarify this!
Referral discount codes that were created can still be used in your store even after disabling the referral program and need to be manually deactivated within Shopify.
I’ve reached out via email to guide you through deactivating these codes and to answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!
Thanks,
Amit from the Loox team
1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
UPDATE 08/08/2024 Loox app has suddenly stopped working. Support are not helpful in the slighest saying that it is my theme which is the issue however Loox has been running on this version of my theme for years now.
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise :)
worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now
Hey,
Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark.
If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.
Thanks,
Amit from the Loox team
When I started using loox they were amazing and always willing to help. The last customer service experience left me baffled, and I ended up canceling and moving to another review app.
Hey,
Rotem from the Loox team here.
I'm truly sorry to hear about your recent experience with our support.
We take pride in our support, and I would love to have the chance to make it right.
I have contacted you privately, and I would be more than happy to help you resolve any issues.
If you export the reviews Loox gives you highly compressed images so you can't use other apps, even though they could just give the high resolution URL. This is a dodgy tactic. I am switching all stores to judge.me who can mimic the style for a fraction of the cost ($15pm) with more features. I would avoid !
Hey,
Shany from the Loox team here.
I'm genuinely sorry to hear your experience with Loox was not as you expected. Your reviews export file from Loox includes links to your photo reviews in the best quality determined by our system. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews
Hey there, Sara from the Loox team here.
We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.
We've reached out to you privately via email and look forward to continuing this conversation there.
Worst app ever, when you choise a low star raiting in their app, they send you to a feedback page, but when you choose a higher star they send you here. Dont use this app they will over charge you!
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
All of the details of the plan are present when accepting the plan.
I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
In any case, our support team is available 24/7 and always happy to help!
Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.
Hey,
Tal from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
Loox offers several different plans for stores of all sizes and needs. Our Beginner plan is designed to be the first step for stores that are starting their journey.
Our review solution helps merchants scale and grow their business by collecting UGC and increasing their sales as a result of better social proof.
We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment for merchants at any stage.
In any case, our support team is available 24/7 and always happy to help.
Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.
Hey, I’m sorry to hear about your experience with our support team. I see that we responded to your latest inquiry but are still waiting to hear back from you. Regarding your subscription, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month, and we do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.
I’ve reached out via email to go over your plan options with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!
Best,
Sara