Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reseñas (22.870)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 92% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
24 de agosto de 2018

Glitching in our shop showing 3.5 stars 2 reviews on thumbnail but when you click on the product it shows 5 stars with 5 reviews. I’ve emailed them over a week ago and no response.

Dainty Hooligan Boutique
Estados Unidos
Más de 4 años usando la aplicación
1 de julio de 2024

pessima vcs n respodem

Achadinhos da Show
Portugal
28 días usando la aplicación
Loox respondió 2 de julio de 2024

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I've reached out to you privately via email to provide you with ...

23 de septiembre de 2019

Why are customers not allowed to upload multiple photos and videos? Amazon allows this, time to update!

Scarflings
Canadá
Alrededor de 4 años usando la aplicación
Loox respondió 22 de septiembre de 2021

(Updated)

Hey,
Amit K. from the Loox team here :)

Thank you for your feedback - truly appreciated!

Loox puts the focus on collecting genuine reviewer content by helping ...

2 de junio de 2021

You're better off finding another review app. For what they provide, which isn't much, they overcharge and are not small business friendly. In my case, I wanted to stick with it and see how it goes as my business grew, which it did and is doing. Unfortunately, barely anybody leaves a review. A small percentage of a large number is a larger number. But Loox doesn't base their plans off how many ...

Hipsters Remedy
Estados Unidos
Más de 3 años usando la aplicación
Loox respondió 2 de junio de 2021

Hey,
Yishai from the Loox team here.

We appreciate your feedback and I'm sorry to hear you have not found the value you were looking for in your current Loox plan.

Loox ...

9 de abril de 2024

Es horrible, cuando desinstalen la aplicación les van a hacer un cobro de 9 dólares, aun no tengo respuesta acerca del reembolso. Instalen otra aplicación.

Luxury Crystal
México
Alrededor de 2 meses usando la aplicación
Loox respondió 11 de abril de 2024

​Hey,
Tamarry from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any ...

14 de septiembre de 2020

Very expensive compared to other similar apps with similar features, just switched to Judge, same plan costed $60 at Loox but now it costs $15 on Judge. What really bothered me the most, is that it's not compatible with multi-languages websites because the app is embedded in an iframe and can't be translated with translation apps and the support did not offer much help.

Gadget Hero
Jordania
Casi 3 años usando la aplicación
Loox respondió 14 de septiembre de 2020

Hey,
Josh from the Loox team here :)

​While I cannot provide you with an ETA, we are working towards a solution for multi-lingual sites as we speak.

​Regarding the plan, ...

20 de julio de 2021

Couldn't upgrade app. Very buggy and expensive . Not happy and currently would not recommend it at all.

Plushy
Australia
Casi 3 años usando la aplicación
Loox respondió 21 de julio de 2021

Hey,
Dor from the Loox team here :)

I took a look at your store and your Loox admin, and it seems to be working as expected, both on your store front and on our backend.

...

10 de agosto de 2019

waited for few days to get your answer, they just deleted the ticket.
Please just remove the 'We usually respond in a few hours' section. We regret upgrading ur service as 'pro'. Your customer service is actually the worsst out there.. It's horrible.

FORENCOS
Corea del Sur
Casi 3 años usando la aplicación
Loox respondió 10 de agosto de 2019

Hey, Amit from Loox support here!

I checked our logs, and I can see that you contacted us on 07/27 and that Yishai replied to you that same day. I can also see you contacted ...

Fecha de modificación: 25 de mayo de 2023

Really scammy type of pricing. We just want basic reviews and they've made us upgrade. Will be deleting it. There are far better options

Still having problems - their integration doesn't work well with Google Ads which is a big issue.

TheCustomGoodsCo
Estados Unidos
Más de 2 años usando la aplicación
Loox respondió 2 de diciembre de 2020

Hey,

Dor from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected.

Loox offers several different plans for stores of all ...

13 de octubre de 2019

I need to get the configuration that appeared where the review could be approved. This was at the beginning of the configuration gave the option to publish new reviews only after approval this step is very important where you find the new image of the application

Gadproshop
Estados Unidos
Más de 2 años usando la aplicación
Loox respondió 14 de octubre de 2019

Hey,
Thanks for sharing your feedback!

On your "Settings" tab, you can define which reviews get automatically published (e.g. "All reviews", "5 stars only", "4 stars and up", ...