Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
8 de marzo de 2024

I have purchased a plan for 39.99 USD just to check the app, but suddenly they have charged 222 USD on my card, i was totally clueless why they have charges my 222 USD. they have the reason that as the installed limit was 300 orderes you have received 1237 orders this month so they have multiply their amount to 160$ and other 39.99 USd charged for basic app...OMG total shit show....i wish i can send -1 star to them...i will definitely pass this issue in our Shopify community so they will also keep away from loox app.
I want my amount back, i have send them email too as they dont have any live support.

The Stole Shop
Pakistán
4 meses usando la aplicación
Loox respondió 10 de marzo de 2024

Hey there, Sara from the Loox team here.

While we understand how stressful it can be to receive an unexpected charge, our pricing plans are fully transparent and are outlined in several places throughout the subscription process.

I've reached out to you privately via email and look forward to continuing this conversation there :)

16 de abril de 2024

Liz was very helpful in grouping our reviews

Smoothie London
Reino Unido
Alrededor de 3 años usando la aplicación
7 de marzo de 2024

Now have 3 Shopify stores using Loox. This app is amazing in terms of features and the customer service and tech support is next level. Special shout out to Ken who assisted with integrating the reviews into out latest store. Thanks guys.

Solaryard
Australia
21 días usando la aplicación
23 de abril de 2024

it works fantastic with great idea I highly recommend it for every one to start a small business especially with shopify ,Good Luck!

jewellery art
Kuwait
11 días usando la aplicación
11 de marzo de 2024

Shany, the Customer Support Engineer, provided us with exceptional support!

Thank you for the fantastic service!

Chris

Miramat Store AU
Australia
Alrededor de 3 años usando la aplicación
31 de marzo de 2024

Small business owner with limited time to do this sort of thing. Got through it quick.

Les FanFaire
Estados Unidos
2 meses usando la aplicación
3 de abril de 2024

Dear Aya,

I just wanted to quickly thank you for your help in solving the problem I was facing. I was truly stuck and just couldn't find the solution, but thanks to you, it's all sorted out now! Your prompt response and helpfulness really impressed me. Thanks again, I truly appreciate it!

Best regards,

Mark van Vliet

Sovela
Países Bajos
12 días usando la aplicación
7 de marzo de 2024

Customer service is very helpful. Ken was amazing, he helped me quickly.
Thank you so much, Ken!

Lighting Homei
Reino Unido
7 meses usando la aplicación
2 de abril de 2024

Easy to use and not too expensive for a start-up and provides great scope for additional features when the business grows.

Galaxy Tees
Reino Unido
Alrededor de 1 mes usando la aplicación
24 de febrero de 2024

Works pretty well! I'm looking forward them adding a few more features.

Jixxie
Estados Unidos
Alrededor de 2 meses usando la aplicación