Loox ‑ Product Reviews App , 18.175 reseñas
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Gostaria de um suporte em suporte.laranjaimportada.com.br, pois simplesmente não consigo espelhar os reviews em minha pagina.
Hey,
Josh from the Loox team here :)
Loox automatically secures your reviews by blocking all non-listed domains from displaying the Loox widgets.
This protects you from anyone who wants to steal your reviews and display them on their sites.
I will happy to help you work around this feature so that you may display your reviews on this unlisted domain.
In the meantime, I have reached out to you privately to assist you further. Please check your email for a message from our Support team.
Better get another app, because Loox app is veryyyy expensive. You always pay $ 35 for 300 emails. A month can quickly accumulate a large sum. The app works well and the support is very quick.
The settings are very easy
Acho que a única coisa que poderia fazer pro plano básico é colorar ao menos o primeiro nome das pessoas de acordo com sua linguagem de origem e aumentar a margem de comentários pra uns 35.
Hey,
Dor from the Loox team here :)
While the Beginner plan is intended for merchants starting out on the Shopify ecosystem, it still provides many essential and useful features, and enables deep personalization for your Loox widgets.
I have contacted you privately to assist you with any questions you might have and to assist you achieve what you wish, to the highest degree :)
Look out for an email from the Loox team!
Gave decent results for price during trial and first month. Now it's says I've run out of review sends after just 2 days and what I get from that is just about 10 reviews. When I bumped up the next level, Within a few days, I got the same message, that I'd run out. Currently looking for alternatives . It's fine if that's their pricing, but they definitely show more results during their trial and initial and then want to force you to pay way more to get results thereafter. Very disappointing.
Hey,
Yishai from the Loox team here - I'm so sorry you're disappointed in your experience with Loox recently. I'd be happy to clear a few things up and try to explain what happened :)
Generally speaking, Loox offers a one-time bonus to send review requests to past customers free of charge regardless of how many emails are sent.
This might be the reason so many reviews came in during your first month of Loox, as free emails were sent to your customers going back to orders 90-days before Loox was installed.
In regards to recent performance, I can see that you recently moved to the Advanced plan which offers 500 review request emails per month which might be less than your monthly order volume and hence was exceeded faster than expected.
With that said, I can see that you received more than 150 reviews in the last 30 days which is fantastic!
In any case, we contacted you privately through our support channel to explain everything in more detail, we're more than happy to help you get the most out of your Loox subscription.
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Pourriez l'avoir en français c'est compliqué pour moi!! j'essai tant bien que mal mais je pers un temps fou. merci pour votre retour
Hi!
Dor from the Loox team here :)
Merci de nous contacter!
Please note that while the Loox admin is currently supported in English only, you can feel free to reach out to our support team and we'll be more than happy to help out with any question you might have.
I can see you already have an open correspondence with our team, but I'll be happy to get into more detail to see how we can help you today.
Expect an email from the Loox Support team.
It doesnt seem to allow you to cancel. I deleted the app and I am still getting charged. The app is unnecessary. Professional stores don't have reviews.
Hey,
Sapir from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
This seems really difficult to build a decent looking review request email. We put in our logo and its gigantic and it can only go one place.
Hey,
Dor from the Loox team here :)
I'm sorry to hear that your experience with Loox was not as you expected.
Please note that Loox will use the original image size of whatever image URL you decide to use for your email's logo.
You can resize the image you wish to use and use the new URL instead.
I have contacted you privately in order to go over this in further detail. Could you please check your inbox so we can continue assisting you with this?
was better before, we had more features and freedom. Everything has to be paid now, it's a shame but let's see how they change it
This app just doesn't do it for me. Opinew is way better. 1. They advertise a 9.99/mo but there is no option for that after you install it. 2. There is no editing of the comment. So if you have 15 reviews on a product, you end up deleting half of them due to poor english and negative words. 3. The widgets dont show. You have to wait for their support team to respond and fix them. Terrible trial with major limitations that don't even allow you to fully explore or enjoy the app.
Hey,
Josh from the Loox team here :)
I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox provides you with the option to select whether you would like to include our referrals add-on to each of our available plans for $5. This can be toggled on or off from the Loox Plan selection page.
Regarding editing customer reviews, Loox does not support editing or translating reviews once they have been created to maintain reviews’ authenticity. With that being said, our AliExpress Importer allows you to preview a reviews text before importing. You can also choose to exclude the text altogether.
Lastly, when importing reviews from an external source into your Loox account, there are instances where your store’s metafields will require a refresh from our support team’s back end to showcase newly imported reviews.
Our Support Team works around the clock to ensure quick response times no matter the situation, and we guarantee a reply within 24-hours.
In any case, please don’t hesitate to contact us with any questions or requests you have, and we’ll gladly advise