Loox Product Reviews & Photos , 12.058 reseñas
It's a good app and its features are worth 5 stars, however, I wasn't too happy when I found out that my plan had gone from $14.99 / month to $29.99 / month without my permission.
Hey,
Josh from the Loox team here :)
Happy to hear that you are enjoying your time with Loox!
Loox offers several different plans for stores at different stages of their Shopify journey.
Shopify also requires explicit merchant consent when choosing an app's subscription plan.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Ne eccellente ne peggiore una via di mezzo tra utilizzo e altro .
Poi secondo me oggi come oggi ci sono un sacco di recensioni che fanno la stessa cosa ad un prezzo inferiore
Hey,
Josh from the Loox team here :)
Loox differentiates itself by focusing on the most important part of customer reviews in 2021 - visuals.
Our solution is focused entirely on helping merchants collect significantly more reviews with photos, and displaying them beautifully across your store.
In addition, we offer our own Loox Referrals which leverage your Happy Customers to get even more sales on auto-pilot!
Of course, we offer all of the usual bells and whistles you'd expect from a quality review solution, and we do so at competitive pricing with world-class customer service.
I've reached out to your privately to continue this conversation.
There were a lot of problems. We were always paying, and the reviews suddenly disappeared .I don't know what the problem is, hope it can be adjusted as soon as possible
I love how easy this was to install and use, but I wish the customers didn't have to submit photo reviews to get their % off code. It'd be great if we had the option to not make that mandatory for customers if we didn't want that option. Thanks!
Hey,
Abby from the Loox team here :)
Thank you for your feedback!
At Loox we believe that photo reviews turn visitors into sales substantially more than text-only reviews and, from our research, photo reviews can convert up to 91% more than text-only reviews.
Because of that, we focus on helping our merchants collect more photos and put an emphasis on the visual aspect of reviews.
As a result of this, Loox supports offering a discount in exchange for submitting a photo review only, and not for text-only reviews.
With these various efforts, Loox manages to make 25% of reviews submitted include a photo!
The app is really good overall and gets the job done very well. My only problem is that it costs a ton.
Hey,
Josh from the Loox team here :)
Glad to hear that you are enjoying your time with Loox!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Success team would be happy to discuss each of our plans with you at your convenience.
I have sent you an email to continue this conversation in Private.
Team disponible and proactive. They don't hesitate to do all what you want. I really apreciate and recommande for all !!
1. App is too expensive for what it offers. Consolidate your plans down to one cheaper plan and I may reconsider this app. Your plans are robbery in the current state. 2. Can't remove Loox branding from the store. If I'm paying for an app I want to be able to remove the branding no matter what plan I'm running. 3. App leaves code all over the store after uninstallation. 4. Automatic coupons only works if the user leaves a photo review. This feature should work without the need for a photo review. 5. Don't limit reviews and emails. Overall you have lost a guaranteed customer due to bad business decisions. This app is great otherwise.
Hey,
Josh from the Loox team here :)
I am sorry that your experience with Loox did not meet your expectations. Loox is focused entirely on helping merchants collect significantly more reviews with photos, and displaying them beautifully across your store. We accomplish this by helping you to incentivize your customers with discounts for including a photo with their review.
Photo reviews convert 91% more than text reviews. By offering discounts on photo reviews only and other efforts like photo reminder emails, we manage to acquire a photo for 1 in 4 reviews.
We offer different plans for different stages of your store from those just starting out all the way to big brands! If you are not able to find a plan that fits your needs and budget, please let us know and our success team will work with you to find that perfect fit that will give you maximum value!
Unfortunately, since Shopify removes access to edit code after an app is removed, every customer-facing app on Shopify which inserts its code into a store's liquid cannot change or remove any code they added once the app is uninstalled. If you would like, I would be more than happy to assist you in removing any and all leftover Loox code from your store.
I have reached out to you privately with instructions on how we can help remove this additional code.
I havent seen any reviews yet but im working on it now. I have tried other review apps and have had absolutely no luck.
Hey,
Josh from the Loox team here :)
Thank you for choosing Loox! I would be more than happy to help you optimize your account to get as many reviews as possible.
I have reached out to you privately with some suggestions as well as to address any questions that you may have.
They advertise on what you pay for. If you click the dropdown on the side it will say something like 'Powered by Loox'. Everything else is cool though.
A bit expensive but definitely the best review app in the Shopify App store! Would recommend it to everyone!