Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reseñas (22.617)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 92% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
19 de diciembre de 2024

1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.

Tparts
Estados Unidos
Alrededor de 2 años usando la aplicación
Loox respondió 20 de diciembre de 2024

Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.

We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.

8 de enero de 2025

Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.

Sakura Outfitters
Portugal
10 meses usando la aplicación
Loox respondió 11 de enero de 2025

Hey, I’m sorry to hear about your experience with our support team. I see that we responded to your latest inquiry but are still waiting to hear back from you. Regarding your subscription, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month, and we do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.

I’ve reached out via email to go over your plan options with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!

Best,
Sara

30 de octubre de 2024

I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both support@loox.io and Success@loox.app both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!

Free Luma
Estados Unidos
4 meses usando la aplicación
Loox respondió 31 de octubre de 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

Our team reached out to you privately, and we're here to help get this sorted out.

8 de noviembre de 2024

They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people

Meeru Shop
Portugal
Alrededor de 1 mes usando la aplicación
Loox respondió 9 de noviembre de 2024

Hey,
Tal from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

12 de enero de 2025

Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning

Mein Gebet GmbH
Alemania
3 meses usando la aplicación
Loox respondió 13 de enero de 2025

Hey Mein Gebet GmbH,

I’m sorry to hear that the recent charges came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing, and within the app.

While our focus is collecting and displaying reviews, our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.

I’ve reached out via email to help you find a plan that best suits your business scale. Please feel free to reply whenever it’s convenient—we’re here to help!

Rotem from the Loox team

Fecha de modificación: 14 de diciembre de 2024

I’m incredibly disappointed with Loox. Despite being on a paid plan, my reviews are not showing up, and this issue has been ongoing for weeks. I reached out to their support multiple times, but the responses have been completely unhelpful and dismissive. As a business owner, I rely on timely and effective support, and Loox has failed miserably in delivering that. After weeks of frustration, I’ve decided to uninstall the app. For the price I’m paying, I expected far better service and functionality. Terrible experience overall. Do not recommend.

GÉMORIES
Croacia
Alrededor de 2 meses usando la aplicación
Loox respondió 15 de diciembre de 2024

Hey Gemories, We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. I see that we responded to your inquiry but are still waiting for a staff account so that we can take a closer look at what you're experiencing. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Best,
Sara from the Loox team

Fecha de modificación: 13 de diciembre de 2024

Uninstalled it and got charged! Not sure how that happened. How do I even get ahold of someone from this company to rectify it??? Super frustrated.

SAM Outfitters
Canadá
Alrededor de 1 mes usando la aplicación
Loox respondió 12 de diciembre de 2024

Hey SAM Outfitters, it looks like Shopify had already triggered this app charge before you uninstalled Loox, since Shopify charges in advance. I've reached out to you via email about your refund, I look forward to resolving this together :)
Best,
Sara from the Loox team

2 de octubre de 2024

When I started using loox they were amazing and always willing to help. The last customer service experience left me baffled, and I ended up canceling and moving to another review app.

by Kin Aesthetics
Estados Unidos
Casi 2 años usando la aplicación
Loox respondió 5 de octubre de 2024

Hey,
Rotem from the Loox team here.

I'm truly sorry to hear about your recent experience with our support.

We take pride in our support, and I would love to have the chance to make it right.

I have contacted you privately, and I would be more than happy to help you resolve any issues.

Fecha de modificación: 10 de noviembre de 2024

Loox is complete GARBAGE! overrated and overpriced. Please Read:

#1 - BLOCKED FEATURES
I subscribed to the basic plan, and as soon as you set it up, you realize they’ve restricted important 'advanced' features, locking you in. For instance, "delivery-based email timing is not currently supported on your Beginner Plan, it is available on the Scale and Unlimited Plans." This means if you’re not on the expensive plans, Loox forces you to guess the delivery times—you can’t send review requests when the customer actually receives the product. It’s so manipulative.

#2 - BAD BUSINESS PRACTICES
once you hit 100 email request, they just pull the plug on you! sent me this automated email:

=== Subject: [ACTION REQUIRED] Review request emails are not being sent
Your Monthly Quota of Review Request Emails has Run Out!
What does this mean? No more emails are being sent asking customers to review your products
Satisfied customers are not being directed back to your store to buy again
You are losing out on fresh reviews and repeat sales
===

Now you find yourself in a messy limbo, with some customers receiving review requests, but unable to respond. And you? You are now forced to pay at least $40/month to Loox just to resolve this issue.

#3 - YOU ARE NOT THE BOSS
The first non 5-star reviews i every recieved from a customer was because we sent too many review requests!!!
While as a merchant, I strive to keep my customers as happy as possible - mistakes are inevitable and will 100% occur.
For example a customer who leaves a 1-star review for a minor issue without first contacting trying to resolve. It's bound to happen to any merchant.
What's frustrating is that even if you rectify the issue and satisfy the customer, Loox doesn’t allow you to update the rating or the review!
If it’s a store review, you end up with an unjustified bad review on Google for everyone to see.
It’s your store, you’re their customer paying good money for the tool, but they get to decide what's shown on your website!

#4 - CHAOS AND NO IMMEDIATE SUPPORT
Loox’s feature to incentivize customers to add images/videos with their reviews not only barely works, but it also creates massive chaos by adding bulk entries in your discounts list, one per customer... It's a nightmare.
Moreover, Loox lacks chat support. If you encounter an issue, you need to send an email and wait hours or days for someone to respond.

#5 - COMMODITY
As someone who looks for premium solutions, especially for building trust with customers. Don’t be fooled by the UI; it's the same across all review apps. I recommend to anyone reading this to steer clear of Loox. Consider using Klaviyo, Vitals, or many other established apps with a review feature that provide far better features, control, and flexibility.

Antilooper
Estados Unidos
Alrededor de 2 meses usando la aplicación
Loox respondió 12 de noviembre de 2024

Hi, Sara from the Loox team here.

Firstly, I’m truly sorry to hear that your experience with Loox didn’t meet your expectations.

We take great pride in offering an app that provides great return on investment and attentive, high-quality support.
Transparency is extremely important to us, which is why you can compare the available features and prices of all Loox plans on our pricing page so you know exactly which features are supported on whichever plan you choose. Please note that Loox never limits your ability to respond to a customer’s review.

Loox is a Google partner, and as such, we comply with their Google's Guidelines which dictates that all reviews, no matter what their rating, must be included in your review feed. Review transparency is also a matter of review authenticity, which is very important to us.

I’ve reached out to you via email to continue the conversation there.

3 de octubre de 2024

Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...

Tech Horizon Labs
Australia
Alrededor de 2 meses usando la aplicación
Loox respondió 5 de octubre de 2024

Hey there,
Sara from the Loox team here :)

Loox can be uninstalled at any time just like any other app by removing Loox from your Shopify apps menu.

As soon as Loox is uninstalled, Shopify stops triggering new app charges. Sometimes, a pending app charge that was triggered before you uninstalled Loox may still appear on your invoice.

I've reached out to you via email regarding your refund, and look forward to providing you with additional assistance there!