Loox Product Reviews & Photos , 15.091 reseñas
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Asking me to upgrade my plan and I cannot change the settings or manage the reviews without upgrading!!!
Pathetic!
Hey,
Ilan from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.
We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.
Make sure you read the fine print.. Their plans are sneaky and you'll end up paying basically 0.10$ per email sent out. Can easily set this up in Klayvio for 1/10th of the price. Better review apps out there for a fraction of the cost 1/5
Hey,
Amit from the Loox team here :)
I'd be happy to help and address your concern!
Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month.
This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less.
This payment model is listed both on our Plan selection page as well as on the Shopify app store.
We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.
With that in mind, I'd be more than happy to go over your account and see how you can get more out of Loox.
I have reached out to you privately to continue this discussion.
c'est écrit en anglais, comment voulez-vous qu'on réponde aux questions ceux qui ne parlent pas cette langue?
Hey,
Tamarry from the Loox team here :)
We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including French.
I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.
You need to instal a second app, to do, what you need + you still need to pay 10$ + also to the other app
Hey,
Ilan from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
Loox offers many different features to our merchants such as the collection of reviews, the presentation of the reviews in the many different designed widgets, referrals, and also the new upsell feature that is open for now for free for all merchants.
While we don't translate reviews to multiple languages on our side, we created the integration with Weglot, which translates the reviews to the language of the specific store visitor.
This integration is available to merchants that installed Loox and Weglot in their stores.
I’ve personally reached out to you regarding your request and am happy to continue the conversation with you privately.
You don't allow your customers to reply or or edit our previous replies unless we pay even more than we are already paying. Not a great experience. We don't like to be nickeled and dimed at every turn. Sad really.
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
como cancelar a assinatura ? Tem tudo menos isso !
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I've taken a look at our logs, and I can see you removed Loox from your store.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Optimised to make you pay for the expensive plan. Not user friendly. No full control. Please improve 1/5 stars. Willing to pay but for a service that value the money. Plenty of free low quality apps otherwise
Hey,
Amit from the Loox team here :)
While Loox offers three different plans, each suitable for a different brand size, I'm confident and positive that we can help you find the plan that best fits your needs.
I have reached out to you privately and I'd be more than happy to assist in any way I can.
In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
The worst support. They kept going back and forth for days without helping and then completely disappeared. We switched to AliReviews for all of our stores and much happier.
Hey,
Ilan from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you were experiencing. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
This is slowly app and this not profit this Tell us about your experience with Loox Product Reviews & Photos
Hey,
Tal from the Loox support team here :)
I would be happy to help improve your experience with Loox and try to help you resolve any issues.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I’ve reached out to you privately through our support and would like to dig deeper on what you see on your end.
pas ce que jattendais , lapplication est trop compliqué et je trouve que cest cher par rapport a la concurence , cest une application qui doit etre gratuite
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
While Loox offers three different plans, each suitable for a different brand size. I'm confident and positive that we can help you find the plan that best fits your needs.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I’d be happy to dig deeper into what you are experiencing on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)