Loox ‑ Product Reviews App
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This is the worst support practice I've ever seen on Shopify. I can't get a proper answer to any of my questions. The support representative directs me to Tier 2, I wait a day for a response, and even Tier 2 doesn't help. It's nothing but nonsense. I only use this app because the reviews look nice; other apps don't look this good.
I'm sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn't meet that standard this time.
It looks like our reply may not have reached any active email address, but we would really appreciate the opportunity to help resolve this for you. If you haven’t received our latest message, please feel free to reach out directly to support@loox.io so we can make sure you’re taken care of as quickly as possible.
It works, but is a Very basic app for the expensive price they charge, I would recommend other similar apps, that have a more reasonable price.
Hey,
Lilach from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones.
I've reached out to you privately through our support so that we continue the conversation through email :)
I have reached the 500-order limit, and I'm being asked to upgrade to a higher plan. However, I don't need the features offered in the higher plan — the Beginner plan is sufficient for me. The 500-order limit should be removed!
Because of this, I will start using a different app. Please notify me if the limit is ever lifted.
Hey,
Happy to clarify this.
The Beginner plan is designed to provide new merchants with the necessary tools while starting their business, and is limited to 500 orders once the free trial ends.
While limited to 500 orders, merchants who reach this limit will still be able to access their admin and use the plan's features. I’ve reached out via email to go over your plan with you, explain how to access your admin after reaching the limit, and answer any questions you may have. Feel free to reply at your convenience - we're here to help!
Thanks,
Amit from the Loox team
I was really excited about Loox at first - it seemed like the perfect fit.
The design is clean and it looks great on-site, but once it’s set up, the functionality just isn’t where I expected it to be. It’s not intuitive to manage ongoing review requests, and I couldn't easily see who had received emails or who was still in the queue. For the price, I expected more visibility and control. It’s a good-looking tool, but lacks too many basics to justify the cost long-term.
Hi,
Thanks for taking the time to leave a review. I'd be happy to clarify this.
Review request emails can be managed from the Orders page of your Loox admin.
We always aim to make Loox as easy and intuitive as possible, and your input is truly helpful as we continue to improve.
I’ve sent you an email with more information on this and to hear more about your thoughts on what would help Loox improve the experience for you. I'll be happy to hear more of your thoughts there.
I have looked to find cancelation section on the app but there is no cancel part! I have deleted the app and left a note that I want to cancel my subscription before finishing free trial. I have gotten charged today!!!
no se puede poner en el idioma español
MUY COSTOSO PARA LO QUE OFRECE
Hey, Omer from the Loox team here. I'm sorry if our pricing wasn't quite what you were looking for. We take great pride in offering an app that provides great return on investment and attentive, high-quality support. If you’re open to it, please reply to the email we sent, we’d love the chance to make things right.
Always lagging while using mobile version
Hi. Dolev from the Loox team here. I'm sorry to hear that your experience with Loox hasn’t matched your expectations. I’d be glad to assist in resolving any difficulties you’ve encountered on mobile.
Since I couldn’t locate your store to follow up directly, you’re welcome to contact our support team anytime at support@loox.io. We’re available 24/7 and will be happy to help.
Just OK. Overpriced for what it does. There are other options that do the same that don't cost as much.
Hey,
Thank you for your feedback.
Loox is a visual-first platform that collects more photo and video reviews than anyone else in the industry. Our app quickly delivers high value by helping you gather impactful reviews, boost conversion, increase retention, and drive referrals. We also offer attentive, high-quality support.
I reviewed your settings and would love to offer some suggestions to help you benefit more from Loox. I’ve sent you an email—please reply whenever it works for you.
Thanks,
Rotem from the Loox team
why are you showing here a 9.99$ price while you want to charge 14.99$ once we install the app???? looks kinda scammy to me
Hey,
Yoni from Loox here. The $14.99 price is for the Reviews + Referrals basic plan. The $9.99 Reviews plan is available if you don't select "Reviews & Referrals" on the top of the page.
Please consider updating your review, as it is misleading and incorrect.
Thank you,
Yoni
