Loox ‑ Product Reviews App
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Automatically change the plan to the one with higher price without our authorization
Hey, I’m sorry for any confusion here, and I’d be happy to help clear things up. You have full control over your Loox plan and can switch it anytime in your Loox admin. Since explicit merchant consent is required for any plan changes, we don’t have a way to update your plan on our end.
I’ve sent you an email to go over your plan and make sure everything is sorted. Just reply whenever it’s convenient—we’re happy to help!
Best,
Sara from the Loox team
1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.
Hey, I’m sorry to hear about your experience with our support team. I see that we responded to your latest inquiry but are still waiting to hear back from you. Regarding your subscription, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month, and we do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.
I’ve reached out via email to go over your plan options with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!
Best,
Sara
app bucht trotz vorheriger 10 tägiger deinstallierung noch immer ab
Hey,
I’m sorry to hear that the recent charge came as a surprise, It seems that it was created before you removed Loox from your store, which is why you were invoiced for it.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
really unclear pricing structure therefore charged way too much and support is also no help
Hey there Bamtoo, We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversion, and encourage repeat purchases. I see that we've reached out to you previously to propose resolutions to your inquiries- and I’ve gone ahead and reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!
Best,
Sara from the Loox team
Elimine mi suscribicion y me siguen cobrando
Hey, I’m sorry to hear that! Shopify charges in advance, and it sounds like you may be seeing a charge that was automatically created by Shopify before you uninstalled Loox. I’ve reached out to you via email about your refund, please feel free to reply whenever it’s convenient—we’re here to help!
Best,
Sara from the Loox team
Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning
Hey Mein Gebet GmbH,
I’m sorry to hear that the recent charges came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing, and within the app.
While our focus is collecting and displaying reviews, our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.
I’ve reached out via email to help you find a plan that best suits your business scale. Please feel free to reply whenever it’s convenient—we’re here to help!
Rotem from the Loox team
very bad survices
Hey French Factor, I’m sorry to hear about your experience with our support team. It looks like you may not be receiving the responses we've sent to your inquiries. I’ve reached out to you via email, and I look forward to sorting this out together!
Best,
Sara from the Loox team
zu teuer
Hey,
I'm sorry if our pricing wasn't quite what you were looking for.
Loox offers various plans to accommodate stores of all sizes and budgets. Our goal is to quickly deliver high value by helping you collect impactful reviews, boost conversion, increase retention, and driving referrals.
I’ve sent you an email to go over our plans in more detail and see how we can best support your store. Feel free to reply whenever it’s convenient—we’re here to help!
uygulamayı kullanamıyorum. Hem ben yorum ekleyemiyorum hem müşteriler ekleyemiyor ve alışveriş başına komisyon alıyorsunuz. Lütfen aldığınız komisyonun hizmetinizle karşılığını verin
Hey Tradeupp, I would be happy to clarify this! Loox doesn't take commissions on purchases made in your store. I've reached out to you via email to answer any other questions you have about your plan and to help you with importing your previous reviews to your store- I look forward to resolving this together.
Best,
Sara from the Loox team