Loox ‑ Product Reviews App
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Very bad, they make it impossible to find a cancel subscription button. Feels scammy
Hey,
Arielle from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve personally contacted you regarding your subscription and am happy to continue the conversation with you privately.
Bon outil pour avoir des notations.
Good Loox
I had an exceptional experience with Chester from Loox Support—his response was extremely fast, demonstrating remarkable expertise and a genuine commitment to customer service. He quickly identified and resolved my CSV file issue, explaining the solution in a way that was both clear and instructive. Chester’s professional and swift support not only fixed my problem on the spot but also equipped me with the knowledge to prevent future issues. He is a true asset to the Loox team, and I am grateful for his assistance.
Works exactly like it says it will! Would recommend for fast growing stores. Simple enough to setup and has enough customisation features. Two areas of improvements
1. No way to easily request reviews over Whatsapp
2. Lot of fraudelent cases slip through in the referral system where customers game it by giving the referral link to themselves
Hey,
Tamarry from the Loox team here :)
We really appreciate your feedback!
We’re always looking for ways to improve, and we prioritize much of our development plans based on customer feedback.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Pretty gangsta application
I'm Facing an Issue with your app and uninstalled your app in January but I made a payment one January you again sent payment so I am sending the amount to you can you refund the amount
you can me at dalanasmj0@gmail.com
Hey,
Rotem from the Loox team here :)
Once Loox is uninstalled in your stores, you shouldn't receive additional charges. You might see charges that were created before the app was removed, which are included in your current invoice.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
yup
Great App!
its wonderful. makes the site more engaging!