Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Avis (22 785)

Note globale
4,9
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
27 février 2023

Don't get me wrong. This app is great and serves its purpose. The reason for giving such a bad rating is the lack of internationalization features. If you are taking advantage of Shopify markets to sell in different languages and currencies, Loox cannot be translated unless you use Weglot, an expensive translation app that injects lots of code into your store and host translated pages in their servers rather than Shopify's. After using Loox for quite sometime, we will need to switch back to Judge.me so our social proof can be translated via Shopify translation API rather than some extra app we don't really need. It is disheartening because we like the app, and it's a lot of work to switch back. I hope they consider fixing this.

Canvas by Numbers US
États-Unis
Loox a répondu 27 février 2023

Hey,
Josh from the Loox team here :)

I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.

Our Multilingual widgets do allow for the automatic translation of the widgets using Shopify Market.

The Weglot integration is specific to the review content only.

I would be happy to continue the conversation with you privately and have reached out via our Support.

6 février 2025

NouArchStudio
Turquie
3 mois d’utilisation de l’application
Loox a répondu 7 février 2025

Hey, thank you for your feedback. I noticed that you left a 1-star review without additional comments, and I am sorry to hear that your experience didn’t meet your expectations. I've contacted you through email and would love to help with any questions you may have.
Best,
Shany from the Loox team

12 novembre 2024

Happy Tail, Paws Paradise
États-Unis
Environ 2 mois d’utilisation de l’application
13 octobre 2024

Viralys
France
Environ un mois d’utilisation de l’application
2 août 2024

Shopmarquisa
États-Unis
Environ 2 mois d’utilisation de l’application
Loox a répondu 4 août 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

28 décembre 2023

ACIDBOYZ
Allemagne
Environ un an d’utilisation de l’application
26 décembre 2023

PeTeddy.shop
Suisse
4 mois d’utilisation de l’application
Loox a répondu 28 décembre 2023

Hey,
Rotem from the Loox team here :)

I wanted to let you know our support team is available 24/7 and always happy to assist you at support@loox.io.

I've reached out to you privately to better understand what you are experiencing.

9 novembre 2023

projix
Israël
3 mois d’utilisation de l’application
4 février 2024

Pougourde
France
2 mois d’utilisation de l’application
Loox a répondu 6 février 2024

Hey,
Sara from the Loox team here!

I've reached out to you privately via email to provide you with further assistance :)

Our customer support team is available 24/7 at support@loox.io, and we would be happy to help you with any questions you have.

12 décembre 2023

Cart Express
Brésil
6 minutes d’utilisation de l’application