Loox ‑ Product Reviews App
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It works, but is a Very basic app for the expensive price they charge, I would recommend other similar apps, that have a more reasonable price.
Hey,
Lilach from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones.
I've reached out to you privately through our support so that we continue the conversation through email :)
Good app for reviews but after uninstalling continue to bill me. They know I'm not using it and bill me anyway. Be careful and watch your bills.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
We would never, and cannot on a technical level, charge a merchant after the app is uninstalled.
All app charges go through the Shopify billing system which automatically charges only when an app is installed.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
With that said, I can see that you have reached out to our Support Team for further assistance with this, and we have already replied to that thread to get this solved as soon as possible.
I don't like the fact that Loox is sending emails for reviews on default. Customers will get an email before the order even arrives. Had to turn it off all together.
Hey,
Thanks for sharing your feedback!
Review request timing is certainly crucial, and we wouldn't want them to get sent too soon (or too late!). On your Settings tab in the app, you can configure emails to be sent X days after purchase, fulfillment or delivery dates - to ensure that emails go out at the perfect timing that matches your store's delivery times.
As always, our support team is available and happy to assist with any question or concern - our goal is to help you make the most of Loox and we'd love to help :)
There are a few things to criticise about the app, such as: the pricing, the lack of support for custom CSS, the integration via iFrame, which is somewhat outdated, the bad Mail templates and a few other issues that competitors do better. But: the developers has contacted us in the meantime and asked about the change requests and the criticism. We find this very positive. When the changes come, we will gladly change our rating as well ...
Hey,
Sapir from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Keeping the app user-friendly and easy to use, we offer many customization options that are easier to use, but might not offer full custom CSS.
We have released a lot of features in recent years, including various customization options for both displaying reviews and collecting reviews via email, which I could see you have not implemented in your account yet. I’d be more than happy to help you find customizations that work for your brand.
In regards to cropping Images, Loox does not support changing customers’ reviews, hence editing the customers' photos in this manner is not possible.
In any case, I've personally reached out to you through our support email to elaborate further on a few of our available features.
good app but forces you to spend almost $100 per month on it. Totally stupid strategy. Im revoking access given to it.
Hey,
Tamarry from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve personally reached out to you and be happy to see how we can assist.
I cancelled the app on my store but it still charged my credit card after cancellation. They made it so hard the cancellation process.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
Wir nutzen diese App bei Sennheiser in vielen unserer Shops. Neues Pricingmodell ist leider mehr als 4 x so teuer bei gleicher Leistung. Prinzipiell ok, aber mir persönlich zu undurchsichtig und nicht zu überblicken. App an sich ist wirklich gut. Discount settings für refferal program fehlen. Codes gelten auf alle Produkte und können nicht über collection eingeschränkt werden.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
The Growth plan, our most popular plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Too expensive for some of important features. Not ideal for small/mid sized ecomm stores. Other than that, they know how to get review part done :) Since you're getting MRR, your app is pretty neat - why not lower the price and improve churn rate?
Hey,
Dor from the Loox team here :)
Please note that Loox offers several plans at different prices, for stores of all sizes and stages of growth.
All of our plans allow you to collect and display photo reviews on your store. Our advanced plans allow you deeper customization and more features that help you get more sales using Loox.
In any case, I contacted you privately to discuss your needs and recommend the best option for your brand
CSV files not working. Somehow I didn't have the 14 days trial, I couldn't import reviews from Amazon, I couldn't edit, Very Disappointed. Paid for Nothing!!! What a waste
very very very limited settings.....with the pro plan!!!!!
I can't import reviews with text or just without text, I can't change reviews at all.....
Hey,
Josh from the Loox team here :)
I am sorry that your Loox experience has not met your expectations so far. I would be happy to sort everything out for you.
Loox allows you to choose which reviews to appear publicly on your store.
We also support importing your text and photo reviews from any previous source using the Loox review import template as well.
If you'd like assistance with uploading your reviews, I have reached out to you privately with additional instructions. Please reply to the email so we can help further :)